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Retail Store Manager 

About the Organization Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 100 countries around the world. During more than 160 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with six production sites in Europe, two in the USA and distribution and sales companies on four continents.

The beginnings of Lindt & Sprüngli are in 1845, when father and son for the first time manufactured solid chocolate in their small confectionery Sprüngli & Son, at that time yet a partnership. Since then, the company has gone through many different eras, but the entrepreneurial spirit and passion for making chocolate that drove both the Sprüngli family as well as Rodolphe Lindt, when he invented the first truly melting chocolate and later on sold his business to Sprüngli, are still alive.  

About the Opportunity

The individual in this position is responsible for achieving and/or exceeding the store’s sales plan, while insuring profitable store operations and performing all functions necessary to provide superior customer service.  This includes the appropriate control, management and/or development of all resources including store personnel, merchandise, cash and budget, and facilities.

Key Accountabilities


  • Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district’s sales plan achievement
  • Comprehensive understanding of sales mission and ability to communicate mission effectively in actionable terms to staff
  • Motivate staff to develop individual commitment and hold staff accountable to meeting sales goals (including, ADS, UPT, conversion and other key performance indicators) and external sales opportunities
  • Model Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive)
  • Identify and execute external sales opportunities to include, but not limited to, business-to-business contacts and outside sales networking; develop special order business
  • Proactively manage stock levels in accordance with trends to insure stock levels are compatible with sales demands and Quality Assurance guidelines and to avoid out of stocks/overstocks/dated product

Staff Development

  • Partner with the District Manager to hire, manage and develop store personnel according to Lindt & Sprüngli guidelines and standards in order to ensure a knowledgeable, friendly, well-trained staff
  • Recruit qualified individuals for open positions
  • Proactively and effectively network to provide viable candidates for the store and district
  • Maintain store staff, retain high performers and control turnover
  • Train staff to company standards, ensuring daily operations and sales is achieved
  • Build bench strength and back ups for continued career growth within the store and other areas of the company
  • Train and develop staff sales techniques, insuring expert product knowledge is consistently demonstrated and the brand is accurately represented to the customer

 Operational Controls

  • Ensure store meets or exceeds company standards for operational controls
  • Inventory Control/Shrink
  • Cash Management (POS, Paperwork, logs, policies & procedures)
  • Payroll/Management Hours
  • Scheduling to needs of business and productivity
  • Expense Control (sampling & supplies)
  • Following company directives in timely and accurate manner
  • Comply with all Quality Assurance policies & procedures
  • Store Maintenance and Cleanliness 
Position Requirements


Skills & Knowledge

  • Proven sales background; preferably in a specialty environment
  • Demonstrated selling skills; working knowledge of outreach and corporate selling programs a plus. 
  • Knowledge of effective recruiting sources and techniques
  • Demonstrated success in supervisory role
  • Basic math and/or accounting skills

Experience/Physical Requirements

  • Prior retail management experience – preferably in a premium specialty environment
  • Prior experience with computerized POS system
  • Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
  • Ability to climb, balance, stoop, kneel, crouch and reach with arms


  • BA or BS preferred or equivalent work experience 
Location Outlets at Orange  
Full-Time/Part-Time Full-Time  

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