OBJECTIVE: Ensure the safety and security of the COSI building and grounds and support COSI’s mission by providing direct delivery of COSI concierge style guest service.
ACCOUNTABILITIES/ESSENTIAL JOB FUNCTIONS include, but are not limited to:
A. Through a combination of automated surveillance and monitoring of burglar, fire, and access control systems; insure facility safety and security is maintained.
B. Provide necessary communication for the Guest & Safety Services Team during normal and emergency operations.
C. Provide immediate assistance to Guests and Team during emergency situations under the direction of the Guest Supervisor on Duty (GSOD).
D. Ensure COSI standard of excellence in both proactive and reactive guest service.
E. Maintain security at the entrance to little kidspace®. Maintain the little kidspace® entry procedures and communicate the policy effectively.
F. Provide information to Guests regarding programs, demos, and shows; hours of operation; cost of admission; etc. while staffing the Atrium Guest Services Desk.
G. Monitor and maintain a secure and inviting environment in the Extreme Screen Theater, including tracking attendance, monitoring shows, and assisting Guests with entry and exit procedures.
H. Direct Guests in person and over the telephone as appropriate.
I. Maintain a strong, cooperative relationship with other COSI Team Members.
J. Work in conjunction with the area Team Leader for Volunteers to provide consistent training, evaluation, coaching, and discipline to all Volunteer Team Members in Front Line Operations.
K. Support general COSI operations through participation in meetings as appropriate.
L. Serve as an example to other COSI Team Members and Volunteers in matters of appearance, attitude, and performance in a manner best serving COSI paid and Volunteer Team Members and Guests.
M. In accordance with COSI's Guest Services Strategy, and as opportunities present themselves, provide excellence in Guest Services by assuring Guest safety, using courtesy to drive each Guest interaction, by delivering the COSI show, and by keeping operations efficient.
N. Perform other duties as assigned by the Guest & Safety Services Manager.