Share Email Opening Apply Now Title NextGen Call Center/CSR  Description Summary FHC is a growing company, and we want you to be part of it. We have been in business for over 20 years, are family-owned, and are seeking motivated and compassionate individuals who strive to provide exceptional customer experiences and services while complying with federal and state guidelines. FHC offers comprehensive training, opportunities for career advancement, a collaborative working environment, and the ability to learn and use new applications and databases. Our safety protocols meet or exceed mandated standards. FHC offers paid holidays, sick time, and competitive vacation time.     Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.   Answer inbound calls and occasionally make outbound calls answering general questions while updating account information. Answer inbound chat communications serving as "Live Chat" assistance on website. Operate multiple applications, databases, and computer programs Offer superior customer service, soft customer service skills. Answer client inquiries and resolve issues in a timely and professional manner Provide feedback to management regarding concerns and trends Follow company policies and procedures for all interactions Shifts will be between 8AM to 10 PM Monday - Friday and  Saturday's 12 PM – 5 PM (all times are in EST)   Position Requirements Competencies   Previous experience in customer service or call center is preferred. Critical thinking – using logic and reasoning to identify strengths and weaknesses of alternative approaches, conclusions, and/or problem resolution ideas Ability to communicate information and ideas in a precise, timely manner Multi-tasking abilities, including time management, problem resolution, and communication Written Expression — The ability to communicate information and ideas in writing so others will understand. Excellent communication skills, both verbal and written Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.   Work environment Federal and State contractor Call/Contact Center. In-Office/hybrid - If you live within 50 miles of Exeter, NH.  This role might support occasional or permanent remote work in some circumstances depending on candidate location.   Work from Home Requirements: High-speed home internet service 25 MBPS upload/download required Private, quiet, and distraction free room/office space Adhere to Telecommute Policy in its entirety   Physical/Mental Demands Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.   Preferred Education and Experience Highschool Diploma or equivalent Experience with MS Office Veterans encouraged to apply Bilingual Spanish Preferred     Security Clearance Requirements Will be required to pass Federal background screening and/or state level criminal background screening. Must not currently be in default on student loans or in active bankruptcy.   This job description provides the basic requirements for this role and may include additional functions not listed.     If you want to view the “Know Your Rights” poster, please choose your language: English Spanish   If you want to view the Pay Transparency Policy Nondiscrimination Provision, please choose your language: English Spanish     Full-Time/Part-Time Full-Time   EOE Statement F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.   Division Federal   Exempt/Non-Exempt Non-Exempt   Location Exeter   Category Customer Service   Shift Various Shifts   Position Customer Service Representative - Second Shift   Req Number CUS-24-00007   Open Date 10/8/2024   This position is currently accepting applications. 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