SUMMARY
Under the direction of the Manager of Media Management, the Media Management Receptionist will provide a welcome greeting to campus visitors and customers, both on the telephone and in person. This role will ensure the front lobby and reception areas are kept neat and organized. The Media Management Receptionist will provide clerical, administrative, and customer service support for the Walter Family Campus and operations.
Embrace Opportunity Village's core values by cultivating positive and meaningful CONNECTIONS with participants and team members, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet visitors and customers in a prompt and professional manner. Ensure all visitors, volunteers, customers, and team members follow Opportunity Village protocols by managing sign in sheets and distributing ID badges where required.
Answer telephone and voicemail follow-ups in a professional and prompt manner.
Address general or customer telephone inquiries and ensure requests are forwarded on to the appropriate department(s).
Maintain updated knowledge of all departments of Opportunity Village locations to ensure accurate responses to all inquiries.
Assist customers with walk-in shredding drop-offs. Assist the customer with various tasks including:
Instructing customers of the process.
Overseeing and instructing customers of any screening or sign-in processes.
Collecting customer credit and debit card payments.
Assisting the customer with shredding container retrieval.
Assisting the customer with dumping boxes and bags of materials into the container.
Weighing the container using the floor scale.
Transporting the container to the warehouse and shredding room.
Submit Walk-In Document Destruction transaction receipts at end of shift to the appropriate department(s).
Assist the department with customer scheduling and service requests.
Assist with relaying Media Management sales information and forms to current and potential customers.
Maintain Media Management files, update daily and weekly attendance reports, and manage additional record keeping and spreadsheets as needed.
Assist with maintaining inventory of office and equipment supplies. Receive shipments and assist with reconciling purchased orders.
Distribute mail and incoming communications to recipients within the campus or organization.
Assist Direct Care Professionals and Leads with daily bus duty tasks.
Maintain the highest degree of security, safety, and confidentiality based on contractual requirements, AAA NAID certification, HIPAA compliance, OSHA regulations, Opportunity Village policies and procedures, and any other applicable rules.
Report suspected Abuse, Neglect, Exploitation, Isolation, and Abandonment (ANEIA) immediately as mandated by state law.
Utilize appropriate methods for working with individuals with intellectual and or physical disabilities.
May be assigned other duties as needed
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
SKILLS REQUIRED
Ability to interpret instructions, process requests, and problem solve.
Ability to provide clear and concise directions and instructions.
Capable of handle challenging situations with a calm and professional approach.
Proficient customer service skills.
Computer literate; proficiency in Word, Excel, Outlook, and Power Point.
Ability to communicate effectively with individuals, team members, and supervisors (verbal and written).
Must possess social discernment to assess and understand other's reactions and behaviors.
Ability to define problems and draw valid conclusions.
Have a positive and enthusiastic outlook.
Self-directed, with ability to work independently and to set and adhere to deadlines.
Ability to set priorities, follow through to completion of tasks, work well under pressure, and maintain a high level of confidentiality.
Must encompass professional demeanor.
EDUCATION AND EXPERIENCE
Required: High school diploma or equivalent.
Required: Minimum two (2) years of verifiable work experience in an administrative assistant or customer service role.
Required: Current Cardiopulmonary Resuscitation (CPR) and First Aid Certification is required or the ability to supply certification within 30 days.
Required: Current Crisis Prevention Intervention (CPI) Certification is required or must be obtained within 30 days.
PHYSICAL ABILITIES & WORK ENVIRONMENT
The physical demands described below represent those that a team member must meet to perform essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of the position. The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed.
Ability to lift and move boxes up to thirty (30) pounds without supported equipment.
Ability to move, push, or pull full shredding containers weighing up to 200 lbs. preferred.
Frequent bending, sitting, standing, pushing, lifting, and walking. Appropriate protective (closed-toed, rubber-soled) footwear required.
Comfortability with a shared work space.
Ability to sit at and view a computer for prolonged periods of time.
Ability to see, hear, and speak.
Manual and visual dexterity to operate office equipment and examine documents, records, and files.
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