JOB RESPONSIBILITIES AND DUTIES:
•Exhibit exceptional communication and interpersonal skills, dealing with many types of people at all levels in a direct diplomatic way to always achieve best results
•Work closely with the Director of F&B and/or the Associate Director of F&B to deliver on all food & beverage and operations needs for the assigned venues
•Build a strong team and develop them for overall success of the department and the company.
•Works with various support teams across property to execute daily operations (security, housekeeping, customer experience, warehouse, property operations, facilities, production, attractions, vendors, partners, etc.)
•Hires, trains and manages the front of house staff as business requires, including upsell strategy.
•Ensures all staff is trained on best practices for food preparation, proper and legal alcoholic beverage service, coffee service, kitchen safety techniques and understanding of SNHD standards
•Assess performance of all assigned outlets and determine product performance, suggest adjustments to product placement and inventory in accordance with the department plan.
•Sets daily and weekly work and cleaning schedules for front of house and back of house staff
•Must maintain a professional workplace appearance
•Must possess good judgement with the ability to make timely and sound decisions
•Run report from the POS system to review and audit, transactions, items sold, pricing. Must be able to upkeep the basic functionalities of the POS system.
•Daily upkeep, verification, and corrections in timekeeping software
•Overseeing staff payroll-related responsibilities accurately, such as timecard management, time off requests and tip distribution log
•Work with local suppliers for purchasing of spirits, dry goods, food, coffee, supplies, etc. within the department guidelines.
•Manages inventory, COG’s, labor, product mixes, valid work cards, etc.
•Be able to clearly report financials and descriptive recaps to senior management and other AREA15 executives at regular daily intervals and upon request.
•Create and improve the existing policies and procedures for the F&B operations department
•Be available to respond to time sensitive matters
•Perform other duties as assigned.
QUALIFICATIONS & SKILLS:
•Applicants must be 21 years of age or over
•Proof of eligibility to work in the United States
•Be comfortable participating in creative, entrepreneurial start-up environment, introducing new concepts and innovations
•Must be able to make sound decisions and solve problems in a fast-paced environment
•Resolving conflicts and negotiating with others and know when to escalate them to upper management or relevant department(s).
•Financial analysis, basic accounting knowledge
•Proficient knowledge of POS (Square), timekeeping software (Paychex), and purchasing systems (Yellow Dog)
•Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
•Possess the ability to allocate both human and material resources creatively and efficiently, seeing the bigger picture as well as the finer details in a systematic organized approach
•Must be organized and detail oriented when dealing with food standards, costs, safety, creating work schedules, shipments, cleaning schedules, etc.
•Must be able to create and apply SOPs to ensure consistency within your department
•Proficient knowledge of applicable SNHD guidelines and requirements
•Establishing and maintaining interpersonal relationships
•Valid work cards (Health, Alcohol Awareness and Non-Gaming)
•Experience in developing and building teams
•Degree from accredited four-year institution preferred
•3-5 years of experience in high volume food & beverage operations
•Demonstrate strong leadership skills, including exceptional time management and delegation
•Ability to work varied shifts, including weekends and holidays
•Must be able to work a demanding schedule when needed
•Must be able to lift 25lbs
•Work in an environment that is subject to varying levels of noise, crowds, flashing lights and smoke
•Must be able to stand, walk, bend and lift for extended periods of time
•Must be proficient in the English language; additional language skills preferred
Must have the ability to withstand high temperatures, heat, and sun exposure
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