Share Email Opening Title Program Support Specialist - SNAP Program  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   About the Organization WHO WE ARE Goodwill Industries of Central Illinois is a non-profit organization with 11 stores, seven donation centers, a logistics center and an online auction site. In addition, we operate two employment service centers and a home for veterans experiencing homelessness. The money raised by the sale of donations goes to fund our free programs. Our programs include: helping people find employment, assisting our veterans with job services and resource referral, serving youth around the area with several different programs, and operating a 15-bed home for veterans. Goodwill has been serving Central Illinois since 1934. MORE THAN JUST A TEAM Goodwill employees are more than just a team. They are a close-knit group of people which enjoy fostering friendship and support. Goodwill employees work together knowing that, as a non-profit, their job means someone is getting the assistance they need. It's working with a purpose.   Description BE A GOODWILL DIFFERENCE MAKER! Goodwill of Central Illinois invites qualified interested persons to apply for an integral career opportunity. We are seeking a Full Time Program Support Specialist for our SNAP to Success Program. SUMMARY Under the direction of the Program Manager, the Program Support Specialist is responsible for working with the SNAP to Success staff to facilitate program activities and events designed to meet positive program outcomes for SNAP eligible or interested participants. The Program Support Specialist will also be responsible for ensuring accurate and timely data entry to support all program activities for every participant. While they report to and work closely with their department’s Program Manager, they are an essential part of a team of individuals who are working to build positive relationships with participants. The Program Support Specialist will work alongside the SNAP to Success staff to facilitate optimal program outcomes and to provide assistance in growing the services provided. The ideal candidate will be able to build positive relationships with participants while still holding them to program standards. ESSENTIAL RESPONSIBILITIES Support program staff in assigned outreach/recruitment initiatives by assisting in participant recruitment and registration for program events, activities, job training, and workshops.  Maintain frequent communication with program participants regarding job search progress, and assist program participants with job search efforts, as needed. Provide assistance at events and trainings, such as registering clients at events and other assistance as needed. Conduct follow-up calls and surveys with program participants after activities and trainings, and conduct retention calls for participants to identify job status and identify any needs and assistance Maintain timely, accurate client files; record data in Goodwill tracking systems. Assist with compiling, submitting and maintaining client reporting for all Goodwill program services. Help ensure that grant client data reporting is timely, accurate and operating within the constraints of the grant financial budget guidelines. Responsible for inventory control of client assistance stock. Work closely with all Program Services staff to continually seek ways to share resources and services for the overall benefit of the population we serve. Ensure the safety of participants, staff and others by following all organizational and programmatic policies and procedures. Perform all other related duties as assigned.   Position Requirements EDUCATION AND/OR EXPERIENCE Two-year college degree or equivalent number of year’s related experience and/or training. Must possess excellent data entry and administrative skills. Requires Excel and Microsoft experience. Accuracy is critical. Possess great skills in oral and written communication, time management, customer service, and communication. Excellent active listening skills. Must be a self-starter, great team player.   CERTIFICATES, LICENSES, REGISTRATIONS CPR/First Aid/AED Certification may be required. The training will be offered by Goodwill. Valid Driver’s License and Proof of Vehicle Insurance may be required. Commitment to continued learning and engaged participation in mandatory trainings offered by Goodwill.   Location Peoria, IL (Goodwill Commons)   Category Program Services   Full-Time/Part-Time Full-Time   Shift -not applicable-   This position is currently not accepting applications. 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