SUPERVISION RECEIVED: Works under the direction of the Director of Graduate Enrollment
SUPERVISION EXERCISED: N/A
POSITION SUMMARY: The Student Experience Mentor (SEM) at Moravian University is a pivotal role that blends the art of sales with student support to drive enrollment and retention in our graduate programs. The SEM is responsible for managing the prospective student funnel, ensuring that every individual receives exceptional guidance and support throughout their journey with Moravian. This role requires a self-motivated, organized professional who excels in a dynamic, results-driven environment and can work independently to achieve enrollment goals.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Sales and Recruitment:
- Manage the entire sales funnel for all inquiries and applicants, guiding them toward enrollment.
- Conduct outbound calls to prospective students, highlighting the benefits of Moravian's graduate programs.
- Respond to new inquiries within one business day, ensuring timely and effective communication.
- Engage with prospective students both in-person and virtually to discuss the advantages of Moravian's graduate and continuing education programs, moving inquiries to the application stage.
- Consistently follow up with inquiries and applicants who have not responded to outreach efforts.
- Represent Moravian University at fairs and conferences, showcasing programs with professionalism and enthusiasm.
- Collaborate with marketing and program directors to develop compelling admissions materials and ensure program websites are up-to-date and compliant.
Student Enrollment and Support:
- Guide potential students through the application process, providing clear instructions on requirements and deadlines.
- Enroll new students in their first-semester courses and assist with registration for subsequent semesters.
- Support students in completing their registration, making sure tuition payments are up to date and accounts are clear of any holds
- Assist new students in setting up and accessing their network credentials.
- Serve as a resource for students, maintaining regular communication and connecting them with necessary services.
Student Experience:
- Foster a positive student experience from the initial inquiry stage, maintaining a student-centric approach in all interactions.
- Provide clear and consistent communication, promptly addressing any student concerns or issues.
- Work closely with program directors to support student success through proactive outreach and effective problem-solving.
QUALIFICATIONS: A baccalaureate degree, master's preferred, in an appropriate field. Candidates should be able to demonstrate an ability to thrive in a fast and changing work environment, have excellent collaboration skills, and a proven ability to work as a member of a team. Experience working with integrated technology systems and tools is a plus. Excellent verbal, written, and interpersonal skills are necessary to respond to a variety of people. Successful candidate should be a team player who can work individually with students, have a commitment to customer service and have the ability to be a trusted ambassador of the One Enrollment Division mission and goals. Requires an ability to work a flexible work schedule including evenings and weekends in order to best accommodate student needs. The position allows for a hybrid work schedule.
TO APPLY: Qualified candidates should attach their cover letter and resume to their online application by clicking "Apply Now". Please attach documents as a PDF file.
At Moravian University, we are committed to our mission to prepare individuals for reflective lives and leadership in a world of change. To achieve these ideals, we are dedicated to fostering an educational and professional environment that is enriched by individuals of different backgrounds, experiences, and perspectives.
Job candidates and prospective members of our community are expected to engage, communicate, and collaborate across diverse cultural, social, and academic backgrounds. Additionally, faculty and staff should demonstrate the ability to adapt andragogical or professional methods to the lived experiences and cultural backgrounds of students and colleagues.
Learn more about the Office for Diversity, Equity, and Inclusion, and the Moravian University Together Toward Equity strategic initiatives here: https://www.moravian.edu/about/strategic-plan.
Moravian University is committed to providing a workplace and educational environment free from discrimination, harassment, and retaliation. The University does not discriminate against any applicant for employment or applicant for admission on the basis of actual or perceived race, ethnicity, color, sex, religion, age, ancestry, national origin, caste, sexual orientation, gender identity or expression, genetic information, pregnancy, familial status, marital status, citizenship status, veteran/military status, disability status, or any other protected category under applicable local, state, or federal laws.
In compliance with the requirements of Title IX, Moravian University does not discriminate on the basis of sex in its educational program and activity, including admission/employment, and does not tolerate such harassment or discrimination by or against any member of our campus community.
Employment inquiries should be directed to Human Resources at hr@moravian.edu and admission inquiries to Admissions at admission@moravian.edu.
Concerns regarding all forms of discrimination, including sexual harassment and/or sex discrimination in admission/employment:
Becki Achey
Equal Opportunity and Title IX Coordinator
1309 Main St. (Room 204)
(610) 625-7023
equalopportunity@moravian.edu
Mailing address:
Moravian University
1200 Main St.
Bethlehem, Pennsylvania 18018
Concerns regarding gender and equity in athletics:
Rebecca May
Associate Athletic Director (Deputy Title IX Coordinator)
109 Johnston Hall
Moravian University
1200 Main St.
Bethlehem, Pennsylvania 18018
(610) 625-7791
mayr@moravian.edu
Concerns regarding the application of Title IX:
U.S. Department of Education
Office of Civil Rights
100 Penn Square East, Suite 515
Philadelphia, PA 19107-3323
(215) 656-8541
ocr.philadelphia@ed.gov
Sex-based harassment and/or sex discrimination can be reported online anytime (can be anonymous) at www.moravian.edu/titleix. Grievance procedures can be found in the institutional Equal Opportunity, Harassment, and Non-Discrimination Policy at www.moravian.edu/policy.
Please visit moravian.edu/benefits to review benefits offered at Moravian University.*
WORK ENVIRONMENT: The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.
The individual is routinely exposed to indoor conditions and outdoor weather and temperature extremes, and moderate noise level.
Pursuant to the ADA, Moravian University will provide reasonable accommodation(s) to employees with qualified disabilities in order to perform the essential functions of their position, except when doing so would cause an undue hardship for the University. Accommodations are determined on a case-by-case basis through documentation review and an interactive process that includes the employee's supervisor. Requests for accommodation or questions about this process should be directed to Human Resources at hr@moravian.edu or 610.861.1527. View the standard physical demands for positions at Moravian University. If this position requires additional or different demands, a Human Resources team member will notify you.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. *Please visit this link to review the benefit eligibility status associated with this position.
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