Title

Customer Engineer II - Cloud Services 


Description

 

Microsoft technician (MCSE 2008 favored) providing remote and onsite technical support to our small and mid-sized business clients. Will have account management and retention responsibility for multiple customers, with an expectation to be viewed as client’s trusted IT advisor.  Position requires travel around the Austin, San Antonio and/or surrounding region, as well as some after hours work.

 

  • Perform systems administration for Windows 2003/2008 Servers, SBS2003/2008, Exchange 2003/2007/2010 servers, and XP, Vista, and Windows 7 workstations across multiple customers.
  • Perform problem analysis and systems monitoring.
  • Provide assistance to identify and troubleshoot Windows, mail delivery and network related problems.
  • Maintain client security levels and confidentiality of information.
  • Perform server and workstation updates and patches.
  • Input and manage tickets through our PSA (Professional Services Automation) system.
  • Partner with management and other staff to communicate client feedback & recommended to any problems.
  • Partner with sales and professional service engineers to identify sales opportunities of benefit to clients.
  • Participate in bi-weekly team meetings and training as required.
  • Position requires approximately one week of night and weekend on-call duties per quarter
 

Position Requirements

 

  • Highly customer focused with excellent customer service skills and professionalism is essential.
  • Exchange 2003/2007 administration experience is mandatory.
  • Working knowledge of LAN networking/distributed computing environment (client/server).
  • Experience in Active Directory and configuring network routers highly desired but not mandatory.
  •  Good trouble shooting skills, able to solve problems quickly and completely without assistance
  • Ability to multi-task with a positive “can-do” attitude in a busy technical work environment.
  • Strong problem solving skills and ability to present technical concepts in layman terms. 
  • Self-driven and highly motivated with a positive mental attitude and ability to work without close supervision.
  • Good organizational, interpersonal, and written and verbal communication skills

Education:

  • Must have 4+ years systems administration experience; job level varies based upon years of experience
  • Requires four-year college degree or technical degree with an additional 2 years of work experience
  • Solid work history
  • Previous experience supporting multiple clients in an outsourced service industry is preferred but not essential

Desired:

 

  • Must have reliable transportation and maintain auto insurance at or above Texas minimum standards
  • Previous experience using remote monitoring, ticketing and CRM systems highly desirable
  • Experience with Citrix, VMware, terminal servers and remote connectivity is a plus.
 

Full-Time/Part-Time Full-Time  

Shift Days  

Location Austin, TX  

About the Organization mindSHIFT is an Equal Opportunity Employer, providing employment opportunities for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship or any other characteristic protected by U.S. law. mindSHIFT makes reasonable accommodations for qualified persons with disabilities.  


This position is currently not accepting applications.

To search for an open position, please go to http://mindSHIFT.appone.com



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