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Branch Operations Administrator-Part-Time 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

STERLING BANK Job Description

Job Title: Operations Administrator

Department: Retail Banking

Reports To: Branch Operations Supervisor

FLSA Status: Non-exempt

SUMMARY Performs internal operations of retail banking institution by performing the following duties.


Acts as a key contact for branches and customers relating to customer service issues

Verifies OFAC reports and Wire Transfer Forms

Processes and verifies Incoming and Outgoing wire requests – Domestics and Foreign

Communicates with branches and corporate accounting in regard to out-going wire confirmations

Images FedPayments notices and PCBB notifications along with all wire documentation

Records Incoming and Outgoing wire entries

Responsible for processing Inclearings

Identifies large dollar verification emails that the branches send including the customer’s account number, check number and amount

Notifies branches of checks missing customer’s signature

Processes returned item transactions

Processes new ATM and debit card orders

Processes ATM, POS, and ACH dispute transactions

Notifies Security officer of compromised cards

Reviews and cancels ATM/Debit cards

Processes lost and stolen ATM/Debit cards

Reviews ATM/Debit card status for card capturing at ATM

Processes ATM/Debit card adjustments

Sets up ATM, Online Banking, and Cash Management limit increases

Assists customers with Voice banking setup and pin reset

Processes On-line Banking and Cash Management requests

Updates and removes Online and Cash Management User Id’s

Notates customer’s traveling messages through STAR system

Resets Online Banking Passwords, PassMarks, and Cookies

Resets Online Banking 60 days lockout

Reviews and corresponds daily QContact messages for Online and Cash Management customers

Reviews branch emails and notifies branches of outstanding emails

Reviews Daily Maintenance reports to ensure all changes are made accordingly includingvCD Renewal, Active Account Low Balance, Master Change, CIF Master Change, Reg D

Reviews daily Workflow Queue to ensure all new account applications, business resolutions are completed and signed, Penley and OFAC reports are run

Assists branches in reviewing documentation – Trust, POA, Estate, Court article, Business article, and Legal papers

Reviews and approves teller checks, cash logs, and teller drawer limits

Assists branches in teller work and cash discrepancy reconciliation

Handles Incoming and outgoing cash shipments – Brinks and FRB

Reviews Month-end reports and notes for exceptions

Reviews and processes Safe Deposit Box reports and statements

Adjusts Safe Deposit Box rental payments and discount codes

Resets Safe Deposit Box servicing codes for box rekeyed

Sorts and sends out customer correspondence/notifications

Processes and verifies CIF and Mailing address for returned mail

Has proficient knowledge of IRA form completion and procedures

Understands and complies with bank policies and procedures

Must be able to handle multiple tasks at the same time

Must be able to work Saturdays

Other duties may be assigned

Maintains good attendance record and arrives to work in a timely fashion.


Position Requirements

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE. The ideal candidate will have an Associates degree or equivalent from a two-year college or technical school; and three or more years related experience and/or training; or equivalent combination of education and experience.  Good customer service skills are also required.

Full-Time/Part-Time Part-Time  
Req Number RET-12-00005  
Location Market Branch  
About the Organization Sterling Bank & Trust, FSB is the largest independent California bank, located in San Francisco with $1.2 billion in assets, that provides expert financial solutions and services to our customers. Sterling has 18 branches in the San Francisco, California Bay Area. Founded in 1984, Sterling is a community based bank that is rapidly growing.  

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