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Title

Call Center Representative 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Job Summary:

Act as a central point of communication among providers, patients and other team members of our team. Incumbent schedules patients for provider appointments and diagnostic testing utilizing knowledge of medical terminology and practice policies and protocols. Troubleshoots patient concerns and routes calls to the appropriate staff member when needed.

Essential Job Function

  • Answer large volume of calls promptly
  • Screen all calls for urgency and handle all calls with confidence, compassion and efficiency
  • Schedules patient appointments and diagnostic testing for all providers.
  • Collect and verify patient demographic information as well as verify insurance when appropriate.
  • Accurately records patient messages and routes them to the provider or appropriate team member.
  • Reviews and maintains provider's schedules according to practice guidelines to ensure patients are scheduled appropriately.
 
Category Medical Receptionist  
Exempt/Non-Exempt Non-Exempt  
Location North Suffolk Cardiology - Cardiology  
Full-Time/Part-Time Full-Time  
Position Requirements

Qualifications:

  • High School Diploma.
  • Superior level of medical office experience and organizational skills.
  • Team player and the ability to multi-task.
  • Possess exceptional interpersonal skills and phone etiquette that demonstrates compassion and empathy with the practice’s patients
  • 2 years medical office clerical is required.
  • Ability to accurately type 40 words per minute

 

Physical Demands: Must be able to sit for long periods of time, and must have manual dexterity to work computer systems and keyboard.

 
Shift Days  
Tags Generous PTO, health, dental, and vision coverage as well as 401 (k) and free life insurance.  
Salary Range $17-$25 per hour  
Position Call Center Representative  
Open Date 5/23/2024  

This position is currently accepting applications.

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