Purpose:
Affect improvements in the overall health of individuals by providing care management, care coordination and tobacco cessation services.
Accountabilities:
Engage individuals and families as partners in services and develop positive, hopeful, and trusting relationships.
Manage the emotional distress experienced by clients and their families in avoiding and resolving crisis situations.
Recognize and demonstrate sensitivity to cultural and ethnic differences.
Help others success by demonstrating exceptional interpersonal skills and the ability to work with people with severe emotional disturbance and the ability to react effectively in a wide variety of human service situations. Effectively manage conflict, promote change and growth, and inspire the development of all clients served.
Build client relationships, as well as business relationships and strategic partnerships with other agencies and external resources.
Complete all documentation and reporting requirements thoroughly and within the organization’s expectation for timeliness.
Interact positively with other members of the organization and team, including active participation in supervision activities, team meetings, continuing education, etc.
Provide care coordination and act as a liaison to other providers, including but not limited to primary care providers or other referral sources.
Assists with transitioning care for clients when they have been referred to other providers.
Provide education to clients, either individually or in a group setting, including health education, education related to mental health and techniques for managing symptoms.
This job description is not an exhaustive listing; other duties may be assigned or implied
Qualifications:
Education:
Bachelor’s degree with an emphasis in social work, psychology, rehabilitation, or other related health fields. Equivalent education plus experience will also be considered.
Experience:
Familiar with the needs of individuals with mental health diagnoses; preferred experience working with individuals with severe mental illness.
Prior experience working in a care coordination model integrating mental health and physical illness preferred.
Prior experience with community-based care preferred.
Skills & Abilities:
Knowledge of medical and non-medical services delivery system
Effective communication with clients, family and supports, guardians and other service providers, specifically interdisciplinary service providers.
Ability to establish relationships with individuals and organization of influence with the social services community, including civic groups, charitable agencies, related government entities, fundraising sources, etc....
Demonstrated interpersonal and communication skills.
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