Patient Service Team Lead
Job Summary:
We are looking for an office professional with a friendly attitude and strong organizational skills to serve as our Pateint Service Team Lead. In this position, you will interact with patients and create the ultimate patient experience while they wait to see the Dentist or Hygienist. In addition, you’ll be responsible for answering and managing the phones, scheduling the Doctor(s) and Hygienist schedule of patients. The office is fast paced and requires multitasking. We offer great benefits and vacation time. We pride ourselves on providing a safe and welcoming atmosphere. If you enjoy people and are committed to doing excellent work, then we want to hear from you.
Primary Job Responsibilities:
- Handling patient inquiries
- Monitoring patients life cycle in the office
- Providing feedback
- Assist in developing patient service policies and procedures
- Ensuring patient issues are resolved in a timely manner
- Monitoring patient satisfaction levels
- Developing patient service initiatives to improve patient satisfaction
- Providing patient service training to new and existing team members
Qualifications:
- 2-3 years dental experience preferred
- Bi-lingual preferred
- Outstanding professionalism, high moral standards, and a self-motivated work ethic
- Strong communication and interpersonal skills to build trusting relationships with your co-workers and patients
- Driven personality to want to strive to be the best in your profession and provide the best care for our patients.
Compensation & Benefits:
- Paid Vacation & Paid Holidays
- 401k Program: with matching contributions
- Benefits: (offered at 30 hours or more)
- Competitive health, dental, and vision plan
- Life Insurance and Disability Insurance
- Flexible Schedules
Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
|
Click here for technical assistance.
