The Management Trust
Position Title: Community Support Specialist (Onsite)
Location: Springfield at Whitney Oaks, Rocklin, CA
Reporting To: General Manager
Status: Non-Exempt, Full-Time
Salary: $20.00-$23.00 Hourly
COMPANY PROFILE:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE:
The Community Support Specialist is responsible for providing exceptional customer service and quality administrative support to both internal and external clients, including, but not limited to: partnering with Community Association Manager, performing special projects/research, and
various coverage (i.e. phone).
JOB DUTIES AND RESPONSIBILITIES:
- Respond to phone inquiries using information/guidance from association manuals,
- CC&Rs, Rules & Regulations, and other administrative documents
- Receive and prepare Architectural Review Applications (ARC) for evaluation by association Board of Directors/Committee(s)
- Understand and enforce community policies regarding all aspects of compliance
- Process approval/denial of ARC applications, send to homeowners, and file accordingly
- In coordination with CAM, setup and maintain association information (Call To Action text, CC&R text, etc.) in software
- Partner with Community Association Manager to coordinate front desk coverage
- Be familiar with residents to greet them by name
- Maintain a professional demeanor with all who come in contact with the community, including the building maintenance vendors
- Partner with office staff to assist in the operations of classes, gatherings, social events and other programs as needed
- Manage work order processes, including entry, follow-up, and closing work order tickets
- In CAM absence, oversee basic emergency vendor needs (i.e. contacting a plumber for an emergency association need)
- Coordinate and file association clubhouse reservations
- Prepare letters, memos, forms, and reports for homeowners, Board members, and vendors
- Assist CAM with meeting follow-up action items, including compliance letters
- Assist CAM with special projects for association needs, including research and assisting with custom administrative work
- Send Board anniversary cards
- Maintain Welcome Packet materials for new homeowners and the tracking system; coordinate this process with Accounting team members
- Prepare notices, newsletters, flyers, and other documents for internal and external needs
- Report unsafe conditions and/or injuries to the property
- Box/archive end-of-year documentation
- Other duties and special projects as assigned
QUALIFICATIONS:
- High School Diploma (or equivalent); Associate's Degree preferred
- Experience in reception and customer service preferred
- Proficiency in administrative support - generally between 1-4 years, depending on the position level
- Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus
- Conflict resolution skills
- Ability to meet deadlines and address time-sensitive issues
- Superior multi-tasking skills
- Excellent written and verbal communication
- Ability to provide high-level customer service with astute attention to detail and organization
- Must be a team player
- Ability to manage workflow amid shifting priorities
- Willing to learn Company process and procedures, and learn/use proprietary software
- Adaptable and dependable with a solid attendance record
- Professional and respectful demeanor with all internal and external customers at all times
ESSENTIAL FUNCTIONS:
- Use standard office equipment, including: computer, phone, copier/scanner, etc.
- Be stationary for periods of time
- Relocate up to (25) pounds
- Travel to and from offsite locations
SUPERVISES OTHERS? IF SO, LIST:
SCHEDULE & TRAVEL:
- Monday - Friday 8:00 am-4:30 pm
- This position may require occasional long hours to meet business needs and to attend weekend events.
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business need.
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