The Management Trust
Position Title: Division Associate Vice President of On-site Communities
Location: Folsom, CA
Reporting To: Division Vice President of On-site Communities
Status: Exempt, Full-Time
Salary: Up to $110,000 annually
COMPANY PROFILE:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE:
The Division Associate Vice President of On-site Community Management is a pivotal leadership role designed for a seasoned on-site community association professional with a fervent commitment to elevating a team of On-Site General Managers. This individual will be instrumental in supervising, training, and propelling staff across various career stages towards their full potential. The role demands a proactive approach in assessing client needs, delivering robust coaching, and fostering an environment conducive to growth and excellence.
JOB DUTIES AND RESPONSIBILITIES:
- Monitor production levels of team and provides oversight to ensure all team members are meeting client deadlines.
- In collaboration with the Division Vice President of On-site Communities, supports and mentors a team of on-site community management professionals.
- Heavily reinforces the training of On-site General Managers, key positions and support team roles in system functions and processes.
- In partnership with the transitions team, prepare and organize Association information prior to onboarding new clients, including uploading documents to management software.
- Provide assistance with onboarding, training, and mentoring of new on-site communities' key roles and associated General Managers
- Regular board meeting attendance, and various training (electronic and in-person) for homeowner and board member use of web portal.
- Respond to client concerns and issues of client satisfaction; bring items of concern to the attention of Leadership.
- Ensure continuous service to both internal and external customers in the absence of key on-site employees.
- Conducts regular client surveys and analyze results to ensure optimal client satisfaction and retention.
- May participate in Trust webinars or board training initiatives.
- Maintain, foster, and improve successful vendor relations.
- Proofread mass communications to ensure accuracy and consistency.
- Other duties and special projects as assigned.
QUALIFICATIONS:
- High School Diploma (or equivalent); Associate's or Bachelor's Degree preferred
- At least three (3+) years of onsite community management experience
- At least three (3+) years of supervisory experience
- Ability to identify and prioritize tasks
- Skilled communicator, able to support training and answer questions of team members while growing the knowledge and performance output of the team
- Ability to read and discern information from Association governing documents in order to appropriately advise clients and team members of complex issues related to Association management.
- Act in a proactive manner to achieve Division goals set forth by Leadership.
- Ability to leverage all available internal and external resources to solve problems.
- Ability to analyze information relating to team member performance and identify action plans as needed.
- Partner with team members to troubleshoot complex community challenges.
- Drive client retention through professional delivery of team to meet client expectations.
- Leadership and mentorship skill set including the ability to educate and coach team members, understanding the uniqueness of each individual and their communication styles.
- Ability to utilize technology including phone systems, multiple web-based applications, reports, and office equipment to efficiently discharge tasks.
- Experience with Microsoft Office suite of products including strong knowledge of Outlook, Word, and Excel
- Ensure employee retention through intentional mentoring, encouragement, and positive relationship building.
- Strong written and verbal communication skills
- Ability to delegate to internal support team members, while maintaining accountability for the end result
SPECIAL POSITION REQUIREMENTS:
- Must have reliable transportation to conduct client site visits and be available for evenings and occasional weekend meetings.
- Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy.
- Must be able to drive in the dark if required.
ESSENTIAL FUNCTIONS:
- Use standard office equipment, including: computer, phone, copier/scanner, etc.
- Be stationary for periods of time..
- Relocate up to (25) pounds.
- Travel to and from offsite locations.
SUPERVISES OTHERS? IF SO, LIST:
SCHEDULE & TRAVEL:
- Monday-Friday from approx. 8:00 am-5:00 pm
- This position may require occasional long hours to meet business needs, including day and/or evening Board meeting or industry event attendance.
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business need.
|
Click here for technical assistance.
