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FT Retail Banking Specialist 

Full-Time/Part-Time Full-Time  
Location Conway North  

First Security Bank offers career opportunities for diverse, professional, and energetic individuals who foster a culture that values critical thinking, problem solving and who execute operational excellence.

Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at



Under the supervision and guidance of assigned personnel; accepts and processes transactions from the Bank’s customers by personal contact, mail, and night deposit. Identify customer needs, service accounts, explain financial products and help resolve customer issues. *Will continue to cross train in acquiring additional knowledge of the customer services process, regarding customer and account maintenance, establishing direct deposit accounts, opening retirement accounts, time deposits and providing efficient and quality customer service.



  1. Maintain strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.
  2. Provide customers with exceptional customer service and execute operational excellence. In person: Greet every customer with a smile, maintain eye contact, call them by name, stay connected in conversation and let them know they are appreciated. When on the telephone: Speak with a smile, call them by name, stay connected in the conversation and let them know they are appreciated.
  3. Process deposits, withdrawals, cash advances, issue Cashier’s Checks, and cash checks, securing proper identification and following teller policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency.
  4. Visually review customer transactions verifying necessary information.
  5. Count and balance cash using teller platform. Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Scan all proof work through branch capture machine
  6. Receives mortgage, consumer and other loan payments.
  7. Ability to articulate effectively with customers by answering questions in person or on telephone and refers customers to other bank services as necessary. Constantly communicate and exchange information with external and internal customers and must be able to exchange accurate information in these situations. Ability to use common sense understanding in order to carry out detailed written or oral instructions.
  8. Promote bank services and products following appropriate cross-selling procedures or directing client to appropriate personnel. Refer customers to the proper department for issues that cannot be resolved at the teller line.
  9. Adhere to daily opening and closing procedures. Follow prescribed security and safety measures. Secure coin and currency in vault at closing ensuring that cash drawers and safes are locked in vault.
  10. Maintain currency and coin supply as prescribed by bank policy. Manually count, verify and strap currency. Process coin by selling to the vault in accordance with cash limit and coin policy. Lifting of coin and currency up to 50 pounds as needed. Balancing of coin machine as needed.
  11. Assist with night deposits, mail deposits and ATM deposits as needed.
  12. Complete Currency Transaction Report (CTR) and Suspicious Activity Report (SAR) as needed. Inform the Bank Secrecy Act Officer of any activities that appear to be suspicious, or that involve fraud, insider abuse and/or other activities where a SAR should be considered as needed.
  13. Inform Banking Center Manager and/or Retail Operation Manager of department activities and of any problems, concerns or outages exceeding $50.00.
  14. Assist internal customers (other personnel) and executive management as requested.
  15. Complete special requests by redeeming U.S. Savings Bonds, processing gift cards, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies and referrals. Admitting customers to their safe-deposit boxes.
  16. Balance of ATM and main cash vault as needed.
  17. Assist with resolving teller outages and research to resolve discrepancies.
  18. Provide quality service by answering questions, telephone inquiries, and provide information on bank services. Handle or provide assistance to other tellers with unusual transactions and answering difficult customer inquiries.
  19. Identify Fraudulent transactions, review current concerns with management and become well-informed on new suspicious activities.
  20. Obtain training in executing wire transfers.
  21. Continue to develop and strengthen the skills pertaining to the customer service desk (Retail Banking Specialist).
  • Build consumer and business customer profiles as needed.
  • Process Debit Cards upon request.
  • Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints.
  • Update identification.
  • Opening/Closing Accounts.
  • Handle debit card disputes.
  • DFT/ATM Accounts Personal/ Business Card Process
  • Authorized Signers of Personal Account Process
  • EFT/ATM Sole Proprietorship (DBA) Cards
  • Process Time Deposit


  • Operate computer, telephone, keyboard, scanner and copier. Computer skills including strong knowledge in MS Office Outlook, typing, 10 key and the internet. Retail Banker will also use money counter and drive thru tube. Proficiency with internal bank software will be required.
  • Must be able to arrive at work on time, work on site and work cooperatively with other co-workers.
  • Complete all on-line compliance Teal Training courses timely.
  • Attend FSB Teller Training School Preferred
    1. Management will determine when employee will attend training.
  • Additional duties may be assigned or required by management.


SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities



Regularly Scheduled Hours/Week: 40 Hours | Monday - Friday 8:00 am - 5:00 pm | Rotating Saturdays 8:15 am -12:15 pm (1 per month)


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required.


  • Candidate must be, at a minimum, 18 years of age.
  • High school diploma or general education degree (GED) required.
  • Post-secondary education preferred.
  • Internal applicants: Completion of Retail Banking Specialist 1 Checklist required.
  • External Applicants: Must have 2 Years Retail Banking experience where entry level customer service desk skills listed in our job description were acquired. Completion of Retail Banker and Retail Banking Specialist checklist will be required.
  • Knowledge of, experience with and ability to explain various bank products required.


Foster a culture that values critical thinking and problem solving, engagement, inclusion, diversity, and execute operational excellence. Establish a positive and productive work relationships; able to generate trust, ability and willingness to give and receive honest, balanced feedback. Willingness to adhere to a strict ethical code of conduct.



Physical Demands
The employee must have the visual acuity to read materials in either a printed format or on a computer screen, view and identify customers at drive-through windows or on camera, identify customers inside the lobby and outside of the bank, review customer transactions and verify necessary information, and identify counterfeit currency. The position also requires the ability to articulate sufficiently well to communicate with customers and co-workers. The employee must have the ability to converse with customers in person, over the telephone, and using the drive-through service.

The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Repetitive movement of the wrist, hands, and fingers will be required to handle currency and to operate office equipment including a money counter and drive-through tube. The employee must be able to lift coins and currency weighing up to 50 pounds.

The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Demands
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers in a calm and patient manner and to maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills related to currency, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.



Position Requirements  
EOE Statement First Security Bank is an equal employment/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, genetics, national origin, status as a veteran or protected veteran, or status as a qualified individual with a disability or any other classification protected by federal or state law.

Should you need assistance in completing the application, please let us know. First Security Bank will seek to provide individuals with disabilities (including applicants and employees) with reasonable accommodations necessary for the completion of the application process.  
About the Organization Based in Searcy, Arkansas, privately-held First Security Bancorp has the most complete and diverse product offering of any Arkansas-based financial services holding company. First Security can meet any financing need - right here in Arkansas.

With more than 1,000 employees covering locations throughout the state, we offer solutions for the financial needs of individuals, businesses and the public sector, including a network of local community banks, respected investment banking and wealth management services, public finance, real estate development and revitalization, leasing and mortgage services.  

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