Pay Range: $22.50- $23.87/hr
Job Summary:
Established local manufacturer and wholesale company is looking for a Sales/ Customer Service Representative to join our sales team at in our Salem, OR location. This position will deal directly with our existing and prospective customers on a daily basis and will report to the General Manager.
If you love interacting with customers and co-workers, are a self-starter, and thrive on closing the deal in a fast-paced environment, this position is for you.
We are a growing business expanding our footprint in the Pacific Northwest. We embrace technologies that help us better service our customers and increase our efficiencies. We are looking for team members who have the following skills and traits:
- Team oriented - you work well with others in teams.
- Technologically inclined - you are interested in new systems and new ways of leveraging technology to solve problems
- Sales knowledge - you understand the sales processes and sales tools such as CRM systems and order entry systems
- Ambitious - you want to grow personally and you want to be part of winning team that is growing
- Service oriented - you care about helping your customers and co-workers achieve success
- Familiar with Fencing Materials!
Job Summary:
The Sales/Customer Service Representative is responsible for fostering strong relationships with both existing and prospective customers. This role involves actively selling the company’s products and services, while also providing a high level of customer support. The representative will engage with customers to address their inquiries and assist in effectively resolving any issues, ensuring a positive and lasting customer experience.
Customer Service Duties/Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collects and enters quotes and orders for new or additional products or services.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned.
Sales Duties/Responsibilities:
- Builds and maintains a network of sources from which to identify new sales leads.
- Communicates with customers and leads to identify and understand their needs; identifies and suggests products and services to meet those needs.
- Demonstrates the functions and utility of products or services to customers based on their needs.
- Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
- Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
- Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
- Provides input to the sales team and takes part in sales team planning & forecasts.
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Required Skills/Abilities:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient computer skills with the ability to learn new software.
Education and Experience:
- Bachelor’s degree in Marketing, Sales, Business preferred.
- At least three years of related experience required.
- Customer service experience required.
- Fencing materials knowledge, a plus.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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| We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. |
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