Share Email Opening Apply Now Title Automotive Service Appointment Coordinator   Category Service   Description Lancaster Hyundai has a team position for a Service Appointment Coordinator to be an integral in our growing and busy Service Department. The primary responsibilities will include greeting our guests as they arrive for scheduled services, listening to descriptions of customer concerns and properly documenting clients stated concerns, issues or services requested. Determining the type of service needed and schedule the customer with an appointment of mutual convenience. Appointment scheduling includes: via incoming or return phone calls, follow up with internet scheduled appointments and walk in customers as well as coordination with our business development team. Additionally, the appointment coordinator facilitates the scheduling of service loaners as well as the check in/check out of service loaners to our clients. This is a fantastic position for professional growth in our service department which is a fast paced and ever expanding team. Attention to detail is a must as well as a friendly personality with our clients. Job Duties Include: Answer incoming service calls in a timely and polite manner Greet and assist clients in a pleasant and professional manner Schedule client appointments using automated scheduling system Assist with checking in service clients Facilitate and administer service loaner fleet agreements/contracts with clients Provides information to the public and internal customer by mail, email and telephone Accurately and efficiently process cash and credit card transactions and use a computer system Provide lunch coverage to receptionists/cashiers General office duties, including filing, inventories Other duties as assigned   Position Requirements High school diploma or equivalent required Two years of dealer-level or large facility experience preferred Broad scope of automotive mechanical/electrical knowledge preferred Working knowledge of computers and Microsoft software products Proficient using inventory software, order processing systems & internet, Ability to manage priorities and workflow Ability to work independently with minimal supervision. Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress Ability to understand and follow written and verbal instructions. Knowledge of the English language, spelling, grammar, punctuation and numbering systems Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees Knowledge of basic math Neat, clean, and professional appearance Pleasant/friendly demeanor and an outgoing personality Highly professional and dependable Valid driver’s license and good driving record Successfully pass a pre-employment drug screen, motor vehicle and background check   Hours: 7:00AM – 5:00PM (Monday through Friday)     Full-Time/Part-Time Full-Time   Open Date 4/19/2024   Location Lancaster Hyundai   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently accepting applications. Apply Now

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