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Front Desk Receptionist (615) 

Category Hancock Wellness - McCordsville - 8825  

JOB SUMMARY: The Front Desk Receptionist is responsible for providing Wellness Center members, guests, and rehab patients with excellent customer service to through greetings, answering of phones, and answering of questions about the center; and for creating a positive first impression the center for all users of the facility.



  • Customer Service: Answers phone within three rings and with proper phone etiquette.
  • Communication: Knowledge of scheduling system and communicate to staff when there are changes of schedule during providers shift.
  • Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge.


  • Greets all users of the facility (by name when possible) and with a smile each time they enter and depart the facility, and delivers world-class customer service at all times.
  • Answers all incoming phone calls with an upbeat attitude, ensuring that the calls are handled in a manner that addresses the needs of the caller.
  • Provides service support, including scheduling appointments, selling products from the beverage cooler and other retail products, taking messages, and answering questions about the center.
  • Displays proficiency in the operation of the facility's computer hardware and software systems.
  • When not assisting members and at minimum once per shift, follows the facility cleaning checklist to ensure all areas are in excellent condition.
  • Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, including posting appropriate status signage, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder.
  • Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable.
  • Maintains current information on all center programs, services, and activities, and promotes them regularly.
  • Responds to all emergency situations according to facility policy and procedures.
  • Attends all scheduled employee meetings.
  • Assumes other duties and projects as assigned.
Position Requirements


CPR (Cardio-Pulmonary Resuscitation)


  • Basic computer skills, excellent communication and customer service skills required.
  • Previous experience as a receptionist or similar position, including greeting customers, handling point-of-sale transactions, and answering phones highly preferred.
  • Previous experience in a community, commercial or hospital-based fitness center preferred.
  • Ability to work a flexible schedule as needed.
Full-Time/Part-Time Casual  
Shift -not applicable-  
Resubmittal due to closure after 120 days open?  
Number of Openings  
Position Front Desk Receptionist (615)  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Open Date 4/26/2024  
Location Hancock Wellness Center - McCordsville  
About the Organization YOUR HEALTH IS OUR LIFE

Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center.

A Caring Community Partner
Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal.

To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.

To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service.

Exceptional | Honorable | Devoted | Reliable | Kind  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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