The Management Trust
Position Title: Club Attendant Location: Henderson, NV at Heritage at Cadence
Reporting To: Club Manager
Status: Non-Exempt, Full-Time
Salary: $15.00 - $19.00 DOE
COMPANY PROFILE:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE:
The Club Attendant is responsible for providing an exceptional customer experience while providing support to both internal and external clients, including, but not limited to: partnering with the Club Manager and being the go-to person for all private and community events and clubhouse services.
JOB DUTIES AND RESPONSIBILITIES:
- Promote a positive environment that fosters a fun atmosphere.
- Set up tables, chairs, and other equipment as needed for events.
- Supervise events and assist homeowners with questions.
- Coordinate and file association facility reservations.
- Serve as the primary point of contact for homeowner questions regarding clubhouse programming, events, and fitness classes.
- Respond to all emails and phone calls within a timely manner.
- Be familiar with and assist residents with use of the gym equipment.
- Assist the Club Manager with creating graphics and content for community eBlasts, as well as create flyers, signs, and other promotional materials for community events.
- Assist the Club Manager with processing group and club applications.
- Input event data into MindBody and CSI
- Manage the community contact list for comunity eBlasts.
- Provide periodic relief of the front desk as needed for breaks, vacations, or absences.
- Use the point of sale system to charge residents for fitness classes and community events.
- Other duties and special projects as assigned
QUALIFICATIONS:
- Current Food Handler's Certification (i.e. through SNHD)
- Fitness background preferred, but not required
- Familiarity with country club/hotel/high-end operations
- Conflict resolution skills
- Excellent written and verbal communication
- Must be a team player who is committed to delivering high-level customer service
- Adaptable and dependable with a solid attendance record
- Professional and respectful demeanor with all staff and guests at all times
- Ability to work independently and follow instructions with minimal supervision
SPECIAL POSITION REQUIREMENTS:
- Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
ESSENTIAL FUNCTIONS:
- Use standard office equipment, including: computer, phone, copier/scanner, etc.
- Be stationary or in motion for periods of time
- Relocate up to (40) pounds
SUPERVISES OTHERS? IF SO, LIST:
SCHEDULE & TRAVEL:
- Tuesday - Saturday 8:00 AM – 4:30 PM
- Required to work weekends and holidays
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business need.
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We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate and support diversity.
The Management Trust reserves the right to modify any job description at any time based on business need.
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