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Title

Help Desk Support Technician 

Description

WHY MANS LUMBER & HOME?

Where you work is important, therefore we do not want you to just like where you work but rather, we want you to love where you work. We could tell you why you will love working at Mans, we could list out our accolades and a whole bunch of employee satisfaction statistics, but everyone does that, right?

Here is the deal - at Mans Lumber and Home, we care. Not just about whether you show up for work every day, but we care about you as an employee and a person. As a family owned and operated company, we appreciate and care for our employees, partners, and customers: these individuals are the ones that make Mans the company that it is and has been for 120+ years. When you succeed - we succeed.

WHAT YOU'LL DO

As a Help Desk Support Technician, you will be responsible for assisting our team with the day-to-day issues our users experience with our Microsoft and Azure driven environment.

THE NITTY GRITTY

  • Recording, tracking, and documenting all help desk requests, including the problem-solving process and all actions taken through to final resolution.
  • Assisting on projects for new technology research/implementation.
  • Installing and configuring hardware and software within established guidelines.
  • Providing both onsite and remote support to end users.
  • Escalating issues to either an internal resource or a third-party software company, when appropriate.
  • Assisting with new hire training for basic IT needs.

WHAT YOU NEED

  • Excellent written and verbal communication skills, including the ability to interact and communicate effectively with various technical skill levels.
  • Exceptional computer proficiency including the MS Office Suite and the ability to quickly learn and grasp specialized and proprietary platforms.
  • Experience with SharePoint as well as PCI and basic cloud principles.
  • Relevant Help Desk/Software testing experience:
    • Interpreting user inquiries.
    • Understanding use cases and appropriately assessing and routing issues through to the proper channel.
  • Ability and willingness to travel/commute to various Mans locations when necessary (Canton, Trenton, Ann Arbor, Rochester).
  • A strong steward of Mans culture and core values.
  • Comfortable working under pressure and meeting strict deadlines while always maintaining a positive and professional attitude.
  • Excellent time management and organizational skills.
  • Ability to work independently and carry out assignments through to completion.

WORK ENVIRONMENT

This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines (well, not really fax machines).

PHYSICAL DEMANDS

This is somewhat of a sedentary role; however, some daily active movement is required.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are Monday through Friday 8:00am to 5:00pm with schedule flexibility.

PERKS OF THE JOB

World-class benefits consisting of Blue Cross Blue Shield medical and dental coverage, vision insurance, short- and long-term disability insurance, 401(k) with generous match of 4%, life insurance, pet insurance, legal assistance, identity theft protection, charitable and community service initiatives, progressive paid time-off policy, paid holidays, and annual profit-sharing eligibility. We also have pretty good coffee.

OTHER STUFF OUR LAWYER SUGGESTED WE ADD

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Company is committed to a policy of equal employment opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

 
Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Non-Exempt  
Open Date 4/17/2024  

This position is currently not accepting applications.

To search for an open position, please go to http://MansLumberandHome.appone.com



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