First Security Bank offers career opportunities for diverse, professional, and energetic individuals who foster a culture that values critical thinking, problem solving and who execute operational excellence.
Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
SUMMARY
Under the supervision and guidance of the assigned Loan Operations Manager; process loans and renewals. Verify and correct transaction errors.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.
- Provide customers with exceptional customer service and execute operational excellence. In person: Greet every customer with a smile, maintain eye contact, call them by name, stay connected in conversation and let them know they are appreciated. When on the telephone: Speak with a smile, call them by name, stay connected in the conversation and let them know they are appreciated.
- Ability to articulate effectively and accurately with customers by answering questions in person or on the telephone. Refer customers to other bank services as necessary. Ability to logically comprehend and execute detailed written or oral instructions.
- Visually review customer transactions verifying necessary information and identify items which require review.
- Ability to use mathematical skills using money (add, subtract, multiply, and divide numbers) required.
- Daily duties consist of processing new loans and renewals. Process loan payments received, verify new loan and renewals to ensure they are error free. Verify accuracy within core banking system.
- Verify and track loan documents in Bankway. Work daily tracking items and update core banking system as needed.
- Frequently address and correct transaction errors. Correct payments applied incorrectly in core banking system. Post payments to the core system. Amend loan information as needed.
- Process and update outstanding exception items on loans.
- Frequent scanning of documentation and verifying scanned copy for accuracy.
- Operate computer, telephone, keyboard, scanner, and copier. Basic computer skills including knowledge in MS Office, Outlook, typing, 10 key and the internet. Strong knowledge of MS Word and Excel is preferred. Has visual acuity to perform an activity such as: viewing a computer terminal and/or extensive reading. Proficiency with internal bank software, FIS IS View, and Loan Operations Platform will be required.
- Must be able to arrive at work on time, work on site and work cooperatively with other co-workers.
- Complete all on-line compliance Teal Training courses in a timely manner.
- Management will determine when employees attend trainings.
- Additional duties may be assigned or required by management.
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities
HOURS OF AVAILABILITY:
Regularly Scheduled Hours/Week: 40 (+) Hours | Monday - Friday: 8:00am - 5:00pm | *Extended working hours may be required
QUALIFICATIONS |EDUCATION | EXPERIENCE | SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
REQUIREMENTS:
- Candidate must be at a minimum, 18 years of age.
EDUCATION | EXPERIENCE:
- High School Diploma or GED required.
- 1-2 years of banking experience preferred.
- Previous experience in general administrative skills which include keeping an office organized and running efficiently is preferred.
- Demonstrate excellent adaptability in the workplace.
SOFT SKILLS
Foster a culture that values critical thinking and problem solving, engagement, inclusion, diversity, and execute operational excellence. Establish a positive and productive work relationships; able to generate trust, ability, and willingness to give and receive honest, balanced feedback. Willingness to adhere to a strict ethical code of conduct.
Physical Demands
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Substantial time may be spent on the telephone and working on a computer, sitting and/or standing. The employee must have the ability to hear and articulate well enough to carry on a normal conversation, both in person and over the telephone. Visual abilities required by this job include the ability to read materials in either a printed format or on a computer screen. The employee must occasionally lift and move up to 10 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mental Demands
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must have the ability to maintain confidentiality and professionalism in all situations. The position also requires the ability to read and interpret documents and draft written communications.
EEO/AA/M/F/Vet/Disability
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First Security Bank is an equal employment/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, genetics, national origin, status as a veteran or protected veteran, or status as a qualified individual with a disability or any other classification protected by federal or state law.
Should you need assistance in completing the application, please let us know. First Security Bank will seek to provide individuals with disabilities (including applicants and employees) with reasonable accommodations necessary for the completion of the application process. |
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