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Program Manager - DHRA-MCTO 

Category Program Management  


Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data science, and technology to make the programs we execute more efficient for the people our programs serve. IGH has a national and international program staff and a corporate headquarters located in Springfield, Virginia. We are proud of our ability to shape tomorrow while ensuring all active-duty personnel and reservists can carry out their critical missions and tasks today.

Job Description

Interactive Government Holdings (IGH) is seeking qualified, trained and capable individual to serve as the Program Manager, Office of Military-Civilian Transition, Defense Human Resource Activity.

The Military-Civilian Transition Office (MCTO) requires programmatic research, analysis, assessments, product development, document drafting, recommendations, coordination, synchronization, and analytic support services for Service members preparing for their next step in life - whether pursuing an additional vocational trade or higher education, finding employment in the public or private sector, or starting their own business; or Reserve Component (RC) members and their families adjusting to pre- and post-activation, mobilization or deployment. MCTO designs cohesive, modular, outcome-based training, events and courses that bolsters and standardizes the opportunities, services, and training to promote effective and efficient support of transitioning Service members and members of the National Guard and Reserve, their families and communities worldwide.

Position Requirements

Major responsibilities include (not all inclusive):

The Program Manager will assist with recruiting and identifying highly quality candidates, train new hires, train incumbents on new systems, procedures and processes, collect data for reporting program progress and metrics for individuals and the program.

The Program manager is IGH’s primary conduit for information flow to and from members of the DHRA-MCTO Team Members and the customer.

Accomplishes Human Resource (HR) objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees for the seven contractors who serve on the DHRA-MCTO Team.

Communicates job expectations, planning, monitoring, appraising, and reviewing job contributions. Plans and reviews compensation actions while enforcing policies and procedures.

Achieves operational objectives by contributing information and recommendations to strategic plans and reviews. Prepares and completes action plans. Implements and monitors production, productivity, quality, and customer-service standards by resolving problems, completing audits, identifying trends and determining system improvements while ensuring that the standards are met by all employees.

Meets financial objectives by forecasting requirements. Prepares an annual budget by scheduling expenditures, analyzing variances and initiating corrective actions as deem necessary by the customer or IGH leadership.

Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.

Reviews, evaluates, and enhances all contract deliverable to the customer produced by each Resource Advisor.

Enhances the department and organizational reputation by accepting ownership for accomplishing new and different requests and explores opportunities to add value to job accomplishment.

Establish and maintain a pipeline of target opportunities to ensure continued growth of the company.

Conduct ongoing and routine outreach to existing and potential clients. Identify, escalate, and resolve issues affecting successful project performance. Establishes and maintains a close working relationship with subcontractors and prime contractor partners.

Contributes to the overall corporate strategy development in the areas of Program Management and Business Development.

Coordinates Security Clearances for DHRA-MCTO Team members with the Trusted Agent, ensures information is transferred into Defense Enrollment Eligibility Reporting System (DEERS).

Coordinates issuance of Common Access Cards in a timely manner.

Execute on-boarding tasks within DHRA-MCTO including assignment of a Trusted Agent for TASS Activities.

Monitor attendance and performance of members of the CHRA-MCTO Team. Approve Time sheets daily.

Conduct counseling of members of the DHRA-MCTO Team while documenting and making necessary corrective actions.

Administer Personal Time Off in accordance with the IGH policies and ensure accurate reporting of same into prescribed on-line systems.

Manage travel required to support the mission of the DHRA-MCTO Team, review, approve and submit Requests for Reimbursement in a Timely manner.


Demonstrated staffing, planning and personal expertise in “People Management” Skills.

Must be able to manage profitability of the Resource Advisor Program and promote process improvement systems.

Must have sound Financial Management expertise and strategic strategy planning capabilities.

Expert skills at dealing with complex situations and analyzing complex data and information systems.

Possess expert performance management and personnel enhancement skills.

Applicants must be able to obtain a Secret Clearance

At Interactive Government Holdings, Inc. (IGH), health and safety play a vital role in our success. IGH’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.

Interactive Government Holdings, Inc. (IGH) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability

Full-Time/Part-Time Contingent  
Position Program Manager - DLHRA-MCTO  
Close Date  
Open Date 4/16/2024  
Location Virginia  
About the Organization  

This position is currently accepting applications.

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