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Lead Retail Operations Associate 

Location Museum of Life and Science  
About the Organization The Museum of Life and Science, one of North Carolina’s top family destinations, has been a beloved Durham institution for 75 years. The Museum features 84 acres of exhibits, experiences, and outdoor exploration, including one of the East Coast's largest butterfly conservatories and a two-story science center. As an accredited zoo, the Museum is home to lemurs, black bears, endangered red wolves, and more than 140 species of live animals, butterflies, and insects. Readers of Durham Magazine, Indy Week, and Carolina Parent have repeatedly named us the top Museum in the Triangle. Charity Navigator rated the Museum, a 501(c3) nonprofit organization, 100 out of 100-- the highest possible score.

Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing about themselves, their community, and their world. The Museum serves our increasingly diverse community with interactive and accessible experiences that build and develop lifelong connections with science, nature, and critical thinking. The Museum partners with NASA, NOAA, the National Science Foundation, Duke University, NC State University, and the University of North Carolina on many research projects and programs.

In addition to an incredible team of co-workers, the Museum provides competitive compensation commensurate with experience, as well as a full array of employee benefits for eligible positions, including a generous 403b retirement plan with employer contributions, health, dental, and vision insurance, flex-spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family membership to the Museum.  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  

Position Objective: Supports the Museum’s mission by providing excellent customer service to enhance the customers’ retail experience and maintaining strong operational protocol to protect the Museum’s assets.


  • Opens and closes the Museum stores in accordance with department standards
  • Serves as floor supervisor on a rotating basis
  • Motivates team through positive reinforcement of service standards.
  • Monitors traffic flow and adjusts staffing to maintain appropriate levels during peak periods.
  • Maintains visual merchandising standards with great attention to detail.
  • Monitors inventory levels on both the sales floor and in inventory storage.
  • Supports online store sales by carefully packaging and shipping orders.
  • Effectively communicates operational successes, opportunities, and concerns to the Retail Operations Manager
  • Knows and ensures that Museum policies and procedures are always followed.
  • Model responsible behaviors to team.
  • Using the Museum’s values as a guide, foster positive culture on the team, motivating through positive reinforcement.
  • Prioritize and handle multiple tasks, delegating when appropriate.
  • Develop and train others.
  • Work independently with limited coaching and oversight.
  • Always demonstrate adherence to Museum safety procedures.
  • Engage with Museum visitors in a positive and helpful way to support an enjoyable and safe guest experience.
  • Prioritize the Museum’s values of inclusion and kindness in all interactions with staff, volunteers, and guests.
  • Additional duties as assigned


Actual Pay Rate: $17.50/hour

Position Requirements
  • A demonstrated passion for customer service
  • Excellent conflict prevention and resolution skills
  • A demonstrated ability to prioritize and handle multiple tasks efficiently and in an organized fashion
  • Ability to monitor, organize, and rotate inventory
  • Excellent delegation and follow-up
  • Ability to develop and train others
  • General business comprehension
  • Basic knowledge of computer systems
  • Ability to accurately handle cash, charge, check, and gift card transactions as well as deposits
  • Able to respond appropriately to emergencies with provided training
  • Ability to stand for up to 9 hours
  • Ability to maneuver around sales floor and stock room including repetitive bending, prolonged standing, twisting, and climbing
  • Ability to lift 40 pounds
  • Flexible schedule with weekend and potential evening work



  • Sales/retail supervisory experience
  • Visual merchandising experience
  • Conversant in Spanish
  • Familiarity with Counterpoint
Shift Days  
Pay Range $17.50/hour  
EOE Statement The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. In addition, we will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. As an equal opportunity employer, we value the differences and benefits that a diverse culture brings. Join us!
Category Retail  

This position is currently not accepting applications.

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