Position: Security Officer
Department: Security
Reports to: Lead Security Officer
FLSA Status: Non-Exempt, Hourly
Minimum Qualifications
- High school diploma or GED certificate
- Six months’ prior experience in law enforcement, military or civilian security services
- Valid driver’s license, no major traffic infractions, and no criminal history
- Skills and abilities to work with personal computers, access control card systems, gaming devices, safety equipment, etc.
- Strong written and oral communication skills required for effective communication and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Essential Functions
- Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times.
- Assume responsibility for the safety and well being of guests and fellow team members, ensuring compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols
- Patrol Apache Casino Hotel buildings and parking lot; identify safety hazards and breaks in security, investigating, interviewing and documenting all applicable incidents in accordance with internal policies
- Regularly provide escorts of money and team members in money-handling positions; assist with jackpot verifications
- Give directions and provide escort to guests and team members in need
- Provide assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings
- Make detailed lost and found descriptions - people and incidents
- Perform other related duties as may be assigned by reporting supervisor
Due to the cyclical nature of the casino/hospitality industry, team members may be required to work varying schedules in order to meet the business needs of Apache Casino Hotel. There is a reasonable expectation you will be scheduled on duty and/or “on-call” days, evenings, graveyards, holidays and/or weekends.
Core Competencies
- Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations
- Maintain a neat, clean and well-groomed appearance (Security Officers are uniformed and badged distinctively). Uniforms must be clean and pressed at the beginning of each shift
- Ability to maintain a calm demeanor during stressful situations
- Understand and comply with the Eye, Hi, Goodbye program
- Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
- Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
- Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
- Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
- Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
- Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
- Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain long-term associations based on trust
- Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
- Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, telephone, photo identification systems and two-way radios
Physical Demands and Work Environment
The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.
While performing job duties the team member is regularly required to stand, walk and sit for extended periods, and use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member may occasionally work in extreme outdoor temperatures, and climb or balance, and stoop, kneel, crouch, or crawl. The team member may occasionally lift up to 25 pounds, and lift, move, push, pull and/or drag 100 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.
At a minimum, the selected candidate will be required to pass a background check and drug-screening test, and obtain a gaming license.
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