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QI Coordinator 

About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths.  
Position QI Coordinator  
Full-Time/Part-Time Full-Time  
Location Long Island & NYC Based  
Salary $60-$80  
Days/Hours Monday - Friday; 9am - 5pm  

The Quality Improvement Coordinator participates in overall execution of Quality Improvement and Compliance Department activities, including but not limited to audit activities, incident management, program support and policy and procedure implementation and administrative follow up.   This individual also participates in Admission activities, including intakes.  Must be willing to travel between NYC and Long Island, as needed.


Responsibilities include but are not limited to:

  • Incident Management tracking activities and administrative follow up, including, but not limited to coordinating meetings, taking minutes, completing NIMRS reports, completing Precision Care Incident reports, completing quarterly and annual trend reports, incident follow up and tracking/gathering supporting documentation.  Conduct incident investigations and post mortem reviews, as assigned and complete related follow up. 


  • Develop expertise in Electronic Health Records system, support and facilitate agency internal Precision Care Help Desk and provide troubleshooting and technical support as needed.  Complete administrative follow up and track all problems to ensure resolution of issues.


  • Provide administrative support to the Risk Management Committee including, but not limited to, coordinating meetings, taking minutes and completing necessary follow up.


  • Provide administrative support to the Quality Improvement Committee and various Sub-Committees including, but not limited to, coordinating meetings, taking minutes and completing necessary follow up.


  • Take lead with Records Management activities, included but not limited to filing overflow and discharged records for LI SHO and CR/CTAP programs; coordinating destruction of records which have reached retention across all departments and programs; maintaining retention and destruction logs and updating Concern’s Records Retention Schedule.


  • Participate in auditing activities, as assigned and assist with coordinating and/or facilitating administrative follow up.


  • Maintain all Compliance/QI tracking systems to include the Compliance, Accounting of Disclosures, (including all video footage and record requests), Grievance, Gift and Incident logs, and track and document all issues through resolution.


  • Maintain and Update Compliance/QI Work Plan and Internal Auditing Schedule


  • Participate in troubleshooting and administrative support activities for various software databases including RHIO and OMH database systems and provide training and support for the correct use of these systems including use of electronic devices, i.e., iPads.


  • Maintain Policies/Procedures and Forms Directories and participate in regular review of creating and updating forms and policies. Provide training to support implementation.


  • Provide training and support to program staff in response to individual and/or program needs. 


  • Produce reports regularly and as assigned, to support programs and to assist in keeping senior management informed of trends and outcomes.


  • Participate in internal agency and external committees.


  • Remain current with all agency required compliance documents and trainings.


  • Other duties as assigned.


Salary Range: 60-80K

Position Requirements

NOTE: This position includes travel to Long Island and NYC programs, as needed. Agency vehicles may be used for travel, as available.


Bachelor’s Degree Required, Master’s Degree preferred plus a minimum of three years of relevant management experience in residential programs.  Previous Residential Director experience preferred. Candidate should have knowledge of state and federal regulations and have excellent communication skills.  Candidate should possess leadership qualities and be able to follow through on tasks independently.  The individual should also possess skills in group facilitation, employee training, creating and/or revising policies. Knowledge and experience in Microsoft Word, Microsoft Excel, Power Point, Precision Care and general Information Technology is strongly preferred. 


Concern Housing offers a generous benefit package which includes; Medical Insurance (Agency pays 80% of the premium), Affordable Voluntary Dental and Vision Insurance, Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency Sponsored Life Insurance Coverage and an Excellent Paid Time Off Package. Concern encourages employee growth, offering Educational Assistance and Scholarship Programs, Licensure Reimbursement and Possible Internship/Clinical Supervision. Referral Bonuses are also available!

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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