Share Email Opening Apply Now Title Manager - Credit and Collections  Open Date 4/9/2024   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Exempt   Bargaining / Non-Bargaining Non-Bargaining   Division Public Works   Location Utilities/Water Works/Customer Service & Billing   Reports To Director of Billing and Collections   Schedule Monday-Friday, 8am to 4:30pm   Pay Rate Salary Range - up to $65,000 annually   Description Salary Range - up to $65,000 annually SUMMARY: Assist the Director of Billing and Collections with all areas relating to billing and customer accounts. SUPERVISION EXERCISED: Manage, mentor and coach 2 Financial Specialist IVs and 1 Financial Specialist III. These positions are non bargaining. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected. Enforce the Rules and Regulations pertaining to billing, customer accounts and the delinquency process. Assists the Director of Billing and Collections with implementation of collections, credit processes, and software changes. Also assists with testing collection process changes. Assists with credit and collections calculations, reports, auditing of accounts selected for collections processes. Analyze billing and account reports and assist with data cleanup projects as needed. Supervises and coaches employees, handling personnel issues relating to staff conflicts, absenteeism, performance issues, etc., as necessary according to City and Department policy. Prepares and delivers performance reviews. Makes recommendations and assists with development and implementation of new procedures and workflow enhancements. Ensures the necessary resources are available in order to comply with the policies and procedures in order to comply with policies set forth by the admin and finance department. Responsible for assignment of credit and collections department workflow with expectations of accuracy. Works with the Billing and Accounts Manager to ensure accuracy in billing, credit and collections. Works as team to prepare all billing and collections calendars used in the billing and delinquency process. Completes review processes for accounts shut off for nonpayment, sent for collections, that have had a sewer lien placed, credits released and cash reconciliation. Ensures that reports shared with Admin and Finance are reviewed for accuracy and changes before they are sent. Handles escalated delinquency and credit issues and overseas adjustments done and processes run by direct reports. Assists with compiling data requests, including but not limited to those for credit and collections. NON-ESSENTIAL FUNCTIONS: Assume additional responsibilities as requested or assigned. QUALIFICATIONS: To perform this position successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. REQUIREMENTS High School Diploma or equivalent education required. Advanced education in Business, Accounting, or related field preferred. At least five years Utility Billing experience required. Five years supervisory experience, preferred. KNOWLEDGE, SKILLS AND ABILITIES PREFERRED Knowledge of billing metered services and customer service activities. Knowledge of practices to ensure confidentiality of sensitive information. Ability to communicate professionally and compassionately with customers, and to provide excellent customer service while also adhering to utility policies. Ability to analyze complex account credit and collection information. Ability to organize and supervise several highly complex activities and competing priorities. Ability to use sound administrative judgment, particularly in matters of finance and efficiency. Ability to use billing and account management software. Ability to communicate with tact and diplomacy and effectively with other administrators, subordinates, and the general public. EQUIPMENT: Telephone, computer including customer and account management software, scanner, copier. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and walk, and talk or hear. The employee is occasionally required to walk, use hands to fingers, handle or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus. WORK ENVIRONMENT: Work is performed primarily in the office. The noise level in the work environment is usually quiet to moderate in the office. Entire office is smoke free.   Position Requirements   Required Pre-employment Drug Screen and Background Check   About the Organization South Bend is the economic, educational, media, and cultural hub of a multi-county region spanning the Michigan-Indiana border. It's the fourth-largest city in Indiana with over 100,000 residents. South Bend's flourishing collegiate community and burgeoning tech industry have built upon the foundation of the city's industrial past to create a vibrant present and a promising future. The city's 14 institutions of higher learning, including the internationally renowned University of Notre Dame, infuse South Bend with creative energy in the arts, business, and technology. Combined with recent economic growth, strong neighborhoods, an affordable cost of living, exciting recreational opportunities, and thriving arts venues make South Bend a fabulous place to live, work, and, play. ***AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.***   EOE Statement EOE/ADA Statement The City of South Bend provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application/hiring process should contact the Legal Department's ADA Compliance Officer, Michael Schmidt, at legaldept@southbendin.gov and Human Resources at humanresources@southbendin.gov to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis. The City of South Bend seeks to attract, develop, and retain the highest quality public safety officers, staff and administration. The City of South Bend is an Equal Opportunity Employer, and is committed to building a culturally diverse workplace. We strongly encourage applications from underrepresented candidates and others that will enhance our community in compliance with EO No. 1-2016 Section 1. Moreover, the City of South Bend prohibits discrimination against veterans or disabled qualified individuals, and requires affirmative action by covered contractors to employ and advance veterans and qualified individuals with disabilities in compliance with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).   This position is currently accepting applications. 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