Share Email Opening Apply Now Title Golf Shop Assistant  Position Golf Shop Assistant   Full-Time/Part-Time Full-Time and/or Part-Time   Exempt/Non-Exempt Non-Exempt   Number of Openings 1   Location Poppy Hills   About the Organization   Description Originally built in 1986 and renovated in 2014, Poppy Hills Golf Course was the first course in the United States to be owned and operated by an amateur golf association, currently serving as the headquarters and tournament home of the NCGA. Bringing together breathtaking design, the NCGA's high standard of course conditioning and hospitality and golf's greatest landscape, Poppy Hills welcomes you to put the busy world behind you and surround yourself in nature. Each uniquely crafted hole is chiseled through the towering Monterey Pines of the Del Monte Forest, offering sneak peaks of the beautiful and iconic Monterey Bay and a chance to watch playful young deer among the freshly sprung California Poppy. Position: Golf Shop Assistant Status: Non-Exempt Reports to: Head Golf Professional POSITION SUMMARY: The Golf Shop Assistant presents a professional and positive image of the organization while attending to the needs of NCGA Members and guests before, during, and after their round at Poppy Hills. They will be responsible for making tee time reservations, collecting green fees, selling merchandise, answering telephones, handling inquiries, and maintaining a professional golf shop space. This position will receive direct supervision and is expected to work collaboratively with other members of the Golf Operations staff to service the patrons of Poppy Hills. DUTIES AND RESPONSIBILITIES: Assist NCGA members and guests, and all other patrons with their golfing needs, ensuring that every step of their golf experience at Poppy Hills runs as smoothly and is as enjoyable as possible. Greet and communicate clearly with all patrons in a professional and courteous manner. Answer questions and provide assistance and information to Members & Guests. Answer telephones to schedule future tee times and communicate information in a pleasant and professional manner. This may include: Accurately record time and date of reservation in the online reservation system. Make corrections and update the online reservation system as appropriate when reservations have been filled or canceled. Email and telephone members/guests to verify advance reservations. Advises guests of any abnormal golf course conditions (overseeding, aerification etc.) Accurately open, operate and close the point of sale system. Collect green fees, cart fees, and other incomes. Handle and count cash, make accurate change, record credit cards, gift certificates and NCGA member charges described by standard operating procedures. Assist with physical inventories for pro shop merchandise as required. Assist with the daily cleaning to ensure continued cleanliness and appearance of the Golf Shop, storage areas, and merchandise displays. Professionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques. Anticipate the needs of NCGA Members and other guests and offer appropriate merchandise alternatives. Assist with all opening & closing procedures for the Golf Shop. Communicate up to date information accurately and effectively using radio communications to all areas of the golf course (i.e. Caddie master, outside operations, maintenance, etc.) Support safe work habits and a safe working environment at all times. Additional duties as assigned, including professional development.   Position Requirements REQUIRED QUALIFICATIONS: High school diploma or GED Fundamental knowledge of the game of golf, golf facility operations, and tournament operations Previous experience working on a golf course and in the pro shop. Experienced in tournament software operation Strong organizational, planning and prioritization skills Excellent customer service skills and the ability to work with people from a diverse range of backgrounds Good communication skills both verbally and written Ability to communicate in the English language Remain up to date on customer relationship management tactics and strategies Exceptional computer skills including Microsoft Word, Excel, and Publisher. Proficient in other applications, i.e., email, Google Suite, CRM software preferred. Ability to apply common sense understanding to complete instructions furnished in written, oral, or diagram form Ability to read and interpret documents such as safety rules, operating and maintenance instructions PREFERRED QUALIFICATIONS: Bachelor’s Degree COMPENSATION AND BENEFITS: This is a Non-Exempt position, with a targeted salary of $18.00-$21.00 per hour. Some clothing will be provided, with the employee expected to source and maintain a high-standard of attire at all times. Full-Time Employees: Benefit package includes health, dental and vision insurance. Dependents may be added with premiums paid by the employee. Participation in the company’s 401k plan after one full year of employment. PTO, holidays, meals, and golf benefits also included. Part-Time Employees: Participation in the company’s 401k plan after one full year of employment. Sick leave, holidays, meals, and golf benefits also included.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently accepting applications. 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