Share Email Opening Apply Now Title Call Center Team Member  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   About the Organization The Houston SPCA, founded in 1924, is Houston's first and largest animal protection organization and shelter. Our mission is to promote commitment to and respect for all animals and free them from suffering, abuse and exploitation. The Houston SPCA is a private, non-profit charity, funded entirely by donations, which receives no funding from the Government, United Way or national animal groups.   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Category Client Care   Description This position is managed by: Call Center Manager The Call Center Team Member provides excellent customer service and delight in finding solutions to caller problems. The Call Center Team Member is knowledgeable of the Houston SPCA services and can help provide the correct information and appropriate support staff to assist with caller needs. Essential Functions of the Position: Greets the public entering the Administration Building and provides information and directions as needed. Advises potential adopters of Houston SPCA adoption benefits, policies, and procedures. Explains the Rehoming Center intake policies and processes and provides referral information as needed. Assists individuals in locating their lost pets by helping the owner navigate our 'Found Animals' web page. Responsible for entering any lost pet reports received through the website in our database and notify the Rehoming Department of any potential lost and found pet match. Educates the public and answers questions from the public, regarding Texas Animal Cruelty laws. Gathers the necessary information from the caller and enters all cruelty reports into the database. Relays critical and time sensitive information immediately to assigned investigator, or on-call investigator when applicable. Responsible for gathering all the necessary information from the caller to dispatch the Rescue Ambulance for animals in need of medical attention or in severe distress. Responsible for entering all Rescue Ambulance reports into the database and relays all rescue reports via email to the appropriate rescue driver on duty. Assists callers with directions and instructions on emergency drop-off protocol of domestic injured or orphaned stray animals. Assists callers with directions and instructions of emergency drop-off protocol of injured or orphaned wildlife. Answers questions referring to services provided by Houston SPCA Pet Wellness Clinic & Pharmacy. Assist callers with information of all Houston SPCA programs such as, but not limited to: Volunteers & Fosters, PetSafe, Critter Camp, Adoption Transfer Program, and community programs. Directs callers to the appropriate extensions and departments in charge of these programs. Maintains assigned equipment and supplies in safe condition and report any problems or needed repairs to the Call Center Manager. Notifies recipients of any mail/packages delivered. Protects all confidential information, including customers, donors, animals, and internal communications. Answers the phones professionally and represents the Houston SPCA by providing excellent customer service and focus. Provides information to the public about Houston SPCA programs and promotes good animal care and responsible pet ownership. Advises potential adopters of Houston SPCA adoption benefits, policies, and procedures. Provides information to the public about Houston SPCA programs and promotes good animal care and responsible pet ownership. Perform additional responsibilities as assigned.   Position Requirements Knowledge, skill, and abilities needed to perform the essential functions of this position: Follow the mission of the Houston SPCA. Thorough knowledge of the Houston SPCA adoption policies and procedures. Knowledge of Houston SPCA partners and products/services they offer. Knowledge of the Houston SPCA policies and protocols, such as, but not limited to admitting, cleaning and medical protocols. Working knowledge of breeds, diseases, medical conditions, and animal handling and behavior highly preferred. Ability to handle animals safely, with patience and gentleness when around them. Ability to represent the Houston SPCA in a professional manner in all situations with the public, volunteers and staff. Ability to create and sustain positive working relationships within the Houston SPCA, with volunteers and the public and be a team player. Must be patient, courteous and work well under stressful conditions. Knowledge and ability to accurately work with detailed information in paper and electronic form. Ability to read, write and communicate effectively. Prior Phone Call Center experience is a plus Ability to learn and quickly adapt to changes in programs and procedures. High school diploma or equivalent with one year of working experience. Valid Texas Driver’s License and a good driving record is optimum. Ability to work unscheduled hours. Ability to lift 50 lbs. This job description is not designed to encompass all activities, duties or responsibilities that are required of the individual. Other duties than those listed herein may be assigned.   This position is currently accepting applications. Apply Now WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Community Education Program Coordinator in Houston, Texas Posted on: 3/18/2024 [Apply Now] Future Educator Internship (Summer Critter Camp) in Houston, Texas Posted on: 3/8/2024 [Apply Now] Animal Welfare Specialist in Houston, Texas Posted on: 4/30/2024 [Apply Now] Chief Cruelty Investigator in Houston, Texas Posted on: 12/27/2023 [Apply Now] Animal Cruelty Investigator in Houston, Texas Posted on: 2/22/2024 [Apply Now]

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