Job Information: Home Lending Processor Job

Through Humble, Hungry, and People Smart attributes, the Home Lending Processor enhances the overall experience for members and internal owners by exhibiting versatile, professional and leadership attributes. Is driven to deliver the “WOW” member service experience to become the Standard of Excellence in helping members by creating mutually valuable lending service. The Home Lending Processor is responsible for, ensuring strong connections to meet member needs and providing effective clerical support for all loan processing activities while continuously providing excellent service and focusing on helping members exceed their financial goals and dreams in support of Northern’s mission, vision, and strategic direction.

Proactively serves as a role model and demonstrates individual commitment to Northern’s Ownership philosophy by:
1. Exhibiting high energy, a positive attitude, creativity, and passion for member service.
2. Maintaining an active, positive, professional image and reputation for Northern in the community while spreading the Ownership philosophy internally and externally.
3. Engaging in the recommendation of enhancements further promoting Northern’s Culture and the Standard of Excellence for member service.
4. Keeping open communication alive by inspiring owner participation on teams, listening to owner ideas, holding meetings, and publishing regular announcements.
5. Taking every opportunity to build or enhance member relationships and contributing to their financial well-being.
Consistently and effectively provides efficient processing support for all phases of loan activities by:
1. Reviewing loan applications, signed closing packets and documentation ensuring completeness and accuracy and compliance; including term, rate, collateral involved, etc.
2. Ordering and reviewing all documents required for loan approval including but not limited to appraisals, credit reports and employment verifications.
3. Reviewing, monitoring, and following up with appropriate individuals, including outside sources, to clarify missing or questionable information; as well as the status of outstanding documents to ensure overall timeliness of information and the process.
4. Interpreting, negotiating, and processing conditions set by underwriting or investors in order to meet closing and funding timelines.
5. Preparing and issuing conditional loan approvals, declinations, and other required documentation for borrowers.
6. Submitting loans for final approval and preparing files for closing, packaging and delivering to third party investors as required.
7. Ensuring accurate and timely completion of the closing and funding process through:
  1. Coordinating pick up of loan documents with the appropriate vendors.
  2. Understanding fee tolerances and compliance matters (i.e. how to handle tolerance violations, when 3 day wait periods apply).
8. Funding loans for members; as well as referring funding of loans to other team members on an as needed basis.
Providing exceptional member service through establishing and maintaining effective and professional business relationships with members, peers, and vendors by:
1. Ensuring that the Credit Union's professional reputation is maintained both internally and externally.
2. Communicating status of loans to appropriate parties as required. Problems and questions are courteously and promptly resolved or referred.
3. Scheduling closings with related parties including members, Internal Owners of the Member Relations, Lending Teams and attorneys, if necessary.
4. Recording loan information in the appropriate system and ensuring data corresponds to document data and product guidelines.
5. Ensuring the Home Lending Processing, Origination and Underwriting Teams have visibility to the steps that have been completed.
6. Keeping members, vendor and the Home Lending Processing Team properly informed of and holding accountable for Credit Union policies and procedures.
Actively provides administrative support to the Home Lending Processing team by:
1. Sending discharged mortgage information to the appropriate member and logging into the appropriate system.
2. Preparing appropriate information for recorded mortgages and sending as needed.
3. Completing appropriate documentation such as Adverse Actions, Subsequent Actions, Discharge of mortgages, etc. on an as needed basis.
4. Reviewing and correcting loan information such as due dates, collateral description reports, etc. to maintain accurate information.
Through collaboration and team communication, ensures the overall success and growth of the Home Lending Processing area through:
1. Working with the Training and Development team and assisting with training to other Home Lending processing team members; as well as other areas, on the proper process and procedures of the home lending process.
2. Communicating clearly and effectively to team members, including providing feedback and sharing best practices.
Actively supports the development and implementation of effective Home Lending Processing Department procedures, work processes and planning by:
1. Assisting with the development of procedures to meet the department’s needs.
2. Providing ongoing reviews of existing systems and procedures to ensure maximum efficiency and legal compliance.
3. Instigating improvements in lending best practices which will further the objectives of the Credit Union.

Other Job Functions:

Through Ownership Pride, promotes Northern's Core Values throughout the organization. Promotes teamwork within the Credit Union and actively seeks solutions to issues related to member and internal owner expectations.
Actively participates in other Credit Union duties, functions, committees, and events as may be reasonably requested, or on a volunteer basis.
Provides informed, prompt, professional and accurate communication, service and support to all members and internal owners.
Leads and participates in department activities and meetings to maintain awareness, as well as educate others, of Credit Union initiatives, policies, and procedures.
Participates in the future of the credit union by offering constructive suggestions that may attract new members and/or enhance product penetration and improve efficiencies.
Develops and maintains key business relationships with internal and external members, law enforcement, vendors, association groups, and other parties as necessary and appropriate in support of Credit Union programs.
Continually identifies and participates in educational programs such as Cornerstone online training resources, schools and/or conferences to develop greater knowledge and expertise in compliance. Takes initiative for personal career development and seeks opportunities to learn new skills.
After hours and Saturday support overtime may be required.

Qualifications, Skills and Experience:

2-year degree from accredited college or university with a specialized course of study at a business or trade school is preferred.
2+ years’ experience in a similar or related position is required.
Fundamental understanding of mortgage loan processing functions including conventional and equity lending. Knowledge of mortgage related requirements, procedures and underwriting criteria.
Thorough understanding of the credit union’s consumer and real estate loan documents and lending policies and processes.
Courtesy and tact are essential elements of the job. Work involves personal contact with members, internal owners, and others outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating, or referring in one-on-one and in small group situations. This position requires the regular exercise of sound, independent judgment as well as proven ability and maturity to handle confidential/sensitive information in a professional manner is required.
Uses initiative in carrying out recurring assignments independently without specific instruction. Works with supervisor to finalize any decisions or help needed for deviations, problems, and unfamiliar situations not covered by instructions, and works with other teams to implement any needed procedural changes.
Ability to multi-task and move quickly between priorities. Ability to prioritize a wide range of responsibilities and handle multiple tasks and projects accurately and completely while meeting conflicting deadlines. Problems are somewhat complex and may involve consideration of a variety or breadth of data and information.
The incumbent must be a persuasive communicator with excellent command of verbal and written presentations. Clear communication with internal and external customers through verbal and written correspondence is required along with the ability to effectively develop and motivate people in one-on-one and in small group situations is essential.
Strong problem resolution and assertive communication skills in effectively dealing with members, external vendors, leaders, and internal owners.
A significant level of diplomacy is required with a proven ability to work under pressure and remain calm in tense situations with both internal and external members.
Must be a high energy person who is self-motivated and results oriented and able to work in a fast-paced deadline driven environment.
Possess excellent mathematical skills and demonstrate ability to be accurate and attentive to detail.
Must be technologically savvy especially as it relates to self-service options and keeps abreast of evolving consumer needs and trends.
Must adapt well to new or non-traditional environments and display a commitment to the community, to increasing member engagement and to Northern’s objectives.
Proficiency with a PC and PC software, demonstrated knowledge of and proficiency with MS Office Suite, Outlook, and various internet browser environments required.

Physical Activities and Requirements of this Position:

Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Talking: Especially where one must frequently convey detailed or important Instructions or ideas accurately, loudly, or quickly. Average Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate office equipment. Physical Strength: Sedentary work; sitting most of the time (almost all office jobs). Working Conditions: No hazardous or significantly unpleasant conditions.

Mental Activities and Requirements of this Position:

Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data, establish facts and draw conclusions. Able to interpret a variety of technical instructions and can deal with multiple variables. Mathematics Ability: Ability to compute discount, interest, profit, and loss; commission. Markup and selling price; and ratio, proportion, and percentage. Able to perform very simple algebra. Language Ability: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Ability to conduct training, communicate at panel discussions, and make professional presentations.

Compensation:

The base pay range for this position is $20.29 - $26.64 per hour. Exact offers will be determined based on job-related knowledge, skills, and experience.


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