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Title

Child Support Case Manager I (Bilingual Preferred  

Category Human Services  
Description

Hiring pay range: $19.19 - $23.99

Full pay range: $19.19 - $28.79

SUPERVISION:

Non-supervisory.

GENERAL PURPOSE OF JOB:

Performs entry level duties for Child Support Services, while receiving on the job training. The on-the-job training plan will include how to perform: case management, case initiation, enforcement, financial and legal job functions. There are 3 levels with the Child Support Case Manager jobs. These levels are Case Manger I, II and Specialist/Lead. A full understanding of how to perform the job functions is a requirement to be eligible to be promoted to the next level. Typically, the employee will be at the CM I level for up to 2 years.

ESSENTIAL JOB FUNCTIONS:

(These duties are illustrative of typical essential responsibilities of the job, and may vary according to assignment)

General Case Management:

  • Provide customer service through phone, email or in person for proper case management and compliance including education on court processes, initial interviews, and application review to obtain sensitive information.
  • Utilizes time management skills to perform work on assigned caseloads, including customer communications, monthly reports, incoming and outgoing mail, and update the information in all necessary systems.
  • Schedule genetic testing conduct DNA swabs and maintain the chain of evidence.
  • Work multiple reports timely to ensure effective case management.
  • Conducts locate functions to determine non-custodial parent’s address, employment, and assets. This can include but if not limited to contact with employers, relatives, public and private agencies. Analyzes, evaluates, and utilizes information from different data bases for information, locate and skip tracing (COVIS, DMV, DLE, courts etc.).

Case Initiation:

  • Reviews new cases for completeness and verifies case information by contacting clients, courts, employers, other states, references, etc.
  • Initiates applications into the ACSES computer system. Monitor irregularities that may affect TANF or CCAP eligibility. Refer for fraud as necessary.

Enforcement:

  • Determine appropriate enforcement action to enforce child support, medical support, spousal support, and costs using remedies, including but not limited to, income withholding, National Medical Support Notices, driver’s license and recreational license suspension, passport suspension, UIFSA actions, and credit reporting. Prepare and negotiate agreements.
  • File legal paperwork, including but not limited to, entry of appearances, non-disclosure of information, probate, property liens, entry of judgment, revival of judgment, satisfaction of judgment, registration of foreign orders, notice of withdrawals, alternate payment stipulations, reconciliations, lump sum payments on arrears, establishing and/or modifying arrears payments with the court as appropriate.
  • Prepare for and conduct administrative reviews.

Financial:

  • Reviews the ledger, prepare arrears calculations, and verify information to ensure accuracy including state and county policies on the collection and enforcement of interest. Reconciles discrepancies.

Customer Service:

  • Provides customer service to parties, their attorneys, and employers by answering case related questions, explaining the enforcement remedies, describing the legal responsibilities of the parties, and giving case updates. Contact the parties to request additional information and remind when payments are delinquent.
  • Performs other duties of a similar or related level as necessary or assigned including coverage for vacancies in front desk and Economic Security.
  • Establishes and maintains working relationships with community partners, organizations, and resources as a representative of the division.
  • Keep calm in high stress situations and use critical thinking skills to problem solve issues.

Legal:

  • Use state, federal, international codes and case law to determine appropriate steps to perform various legal tasks including complex tasks to establish paternity, support, costs and health insurance, abatement of orders, change of venue, add a payee action, post order change of physical care, contempt of court, addition of subsequent children and UIFSA actions.
  • Determine appropriateness of judicial and administrative actions and prepare legal forms accurately for the correct legal action to establish paternity, child support and/or modify child support orders. Determine all potential alleged, presumed, and legal- parents for next appropriate action. File the Report of Paternity Determination when action is complete.
  • Prepares Administrative Process Action paperwork and conducts APA negotiation conference to determine child support on new and modified orders attempt to obtain stipulations. If a stipulation is not reached files, the appropriate paperwork for the next APA step.
  • Accesses, research, and analyzes financial information and allowable credits and deductions to calculate child support according to the Colorado child support guidelines.
  • Attends court hearings and assists County Attorney to meet court deadlines by preparing exhibits, testifying and other tasks as necessary including courtesy appearances in court for other counties. Maintain the CSSU court docket.
  • Monitor ongoing court actions to determine CSSU’s involvement and intervene as needed.
  • Attend the state’s child support guidelines and APA training and pass Administrative Process Action Exam. Must take and pass the Administrative Process Action Re-Certification Exam every three years.

Other duties as assigned.

 
Position Requirements

CORE COMPETENCIES:

(Representative of the knowledge, skills, and abilities expected of the position)

  • Public Service: A commitment to the mission of providing exceptional services to the citizens of Garfield County. It is who we are, and what we do.
  • Customer Service: A commitment to providing exceptional service to all customers (internal & external), which includes being helpful, professional, courteous, and taking the time to understand customer’s needs.
  • Stewardship & Innovation: Is a good steward of public resources and looks for ways to be innovative and improve efficiencies.
  • Teamwork: Able to work together with a diverse group of people towards a shared goal, while considering the needs of others.
  • Business Technology: Ability to utilize the technology required of the position and demonstrates a willingness to learn new technologies as required to assist the County in providing exceptional services, innovation, and work efficiencies.
  • Communication: Proficient in communication, and able to communicate using the English language, including written, verbal, or other communication channels as required by the position.
  • Integrity: Maintain a high level of confidentiality and professionalism while performing essential job functions.

MINIMUM QUALIFICATIONS:

(Any combination of experience and education that would likely provide the required knowledge, skills and abilities as determined by Garfield County may be substituted for the following requirements.)

  • Education: High school diploma or equivalent.
  • Experience: One year of experience providing legal or collections support, or in a Human Services setting with varied and dynamic customer interactions.
  • Licenses & Certifications: Valid driver’s license.

PHYSICAL ACTIVITIES AND WORK ENVIRONMENT:

The physical activities and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform essential functions.

REQUIRED PHYSICAL ACTIVITIES:

  • Sitting: The primary task involves sitting at a desk, computer, or workstation for extended periods, performing administrative tasks and using computer equipment.
  • Lifting and Carrying: Occasional lifting and carrying of lightweight office supplies, documents, or small packages may be required, typically not exceeding 10 pounds.
  • Bending and Reaching: May involve occasional bending or reaching to access office equipment, files, or supplies within standard office settings.
  • Grasping and Typing: Proficiency in using a keyboard, mouse, and office equipment, demonstrating fine motor skills for typing, clicking, and manipulating documents.
  • Visual Acuity: Clear vision for reading printed and on-screen materials, including text, graphics, and data, and for viewing computer monitors for extended periods.
  • Hearing: Adequate hearing to engage in conversations, respond to telephone calls, and interact with colleagues in a typical office environment.
  • Walking/Mobility: Occasional short walks, or mobility, within the office premises may be necessary to attend meetings, access common areas, or collaborate with colleagues.
  • Stamina: Maintain the ability to maintain focus, productivity, and attention to detail while working at a desk for standard office hours.

WORK ENVIRONMENT:

Work is primarily performed in a standard office environment. Extended periods of sitting are required.

WORK HOURS:

  • Hours are typically 8:00am to 5:00pm Monday through Friday. Regular Full-Time, 40 hours per week.
  • There may be times when an employee may need to work outside the established work week, such as after hours or on the weekend.

REQUIRED TRAVEL:

The employee may occasionally be required to travel within the County.

TECHNOLOGY AND EQUIPMENT:

Computer and relevant software applications, spreadsheets, calendars, and word processing. Will also work with calculators, telephone systems, and mobile phones. Statewide client information system (TRAILS).

NOTE: This position requires a pre-employment background check which will include a Criminal Background Check, Employment Verification, and Motor Vehicle Record. Employment is contingent upon successful completion of these items.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. Nothing in this job description restricts Garfield County’s ability to assign, reassign or eliminate duties and responsibilities of this job at any time. It does not prescribe or restrict the tasks that may be assigned. This job description describes the County’s current assignment of essential functions. Those functions may change at any time as the needs of the County change or for other reasons deemed appropriate by the County.

The Colorado Department of Human Services is statutorily responsible for Colorado Emergency Support Function (ESF) #6, based on the?State Emergency Operations Plan. The ESF #6 functions address mass care, emergency assistance, housing, and human services. When an emergency or disaster is declared all DHS employees may be required to perform job duties associated with these ESF # 6 requirements.

 
Full-Time/Part-Time Full-Time  
Location Rifle, Colorado  
Benefit Information To view information about our benefits package, please visithttps://www.garfield-county.com/human-resources/benefits-brochure/  
Hiring Range $19.19 - $23.99  
Full Pay Range $19.19 - $29.79  
Driving Classification Marginal  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Req Number HUM-24-00014  
Open Date 4/3/2024  
About the Organization Garfield County, Colorado consists of rugged alpine vistas and high desert mountains in the Rocky Mountain region, which dwells along the Continental Divide. Garfield County is located in western Colorado, where outdoor recreation opportunities abound, including hunting, fishing, hiking, rafting and kayaking, biking, skiing and snowboarding. It is home to the second largest designated wilderness area in Colorado - the Flattops Wilderness, the world's largest mineral hot springs pool, a popular family ski resort, and Hanging Lake, designated as a National Natural Landmark by the Secretary of the Interior in 2011.  
EOE Statement Garfield County is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://GarfieldCountyColorado.appone.com



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