Share Email Opening Title Hotel Night Auditor  Full-Time/Part-Time Full-Time   About the Organization The Fort Sill Apache Tribe has several organizations including: Apache Casino Hotel is known as one of the premier and friendliest gaming properties in Southwest Oklahoma. Since it's opening in 1999, the property has seen continual growth in both gaming and non-gaming assets. The property currently offers over 860 slot machines, 9 table games, a luxurious 132 room hotel with 225 occupancy banquet space, two delicious restaurants, coffee shop and a convenience store. The newest addition to this very successful property is the 1,200 seat multi-purpose Event Center. Featuring top of the line finishes and offering a venue for local, regional and national concerts, banquets, trade shows, expos and much more. The Apache Markets are full service convenience stores. We have 2 locations: Lawton, Oklahoma and Anadarko, Oklahoma. Apache Homelands is a full service casual dining restaurant and smoke shop in Deming, New Mexico. Full Time Positions with Apache Casino Hotel Include the following benefits: • Health Insurance • Vision Insurance • Dental Insurance • Life Insurance • Optional Disability Insurance • Generous 401K Program • Paid Time Off • Quarterly Bonus Program • Discounts • Team Parties And more!   Description Essential Functions Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times. Make and confirm room reservations for guests, ensuring security of guest information within the system. Greet, check-in/out, pre-assign/assign rooms to guests; schedule wake-up calls; take thorough and professional messages; handle, resolve, log and communicate guest complaints Maintain updated room availability and guest accounts, manually or by computer. Schedule dry cleaning service, post to guest folio and deliver to guest room. Remain highly visible and readily available for guests at all times. Stay current on property promotions, and answer inquiries pertaining to promotions, hotel services, shopping, dining and travel directions. Provide solutions to problems for guests, team members and management. Use empowerment to exceed team member/guest expectations and resolve conflicts. Communicate with Housekeeping about VIP arrivals and expediting vacant clean rooms. Make courtesy calls to guests to ensure room satisfaction. Accurately compute bills, collect payments, and make changes for guests. Follow and maintain proper credit procedures for all Ameristar guests. Stand for a minimum eight-hour shift. Operate a multi-line PBX system in a pleasant, efficient and timely manner, maintaining professional telephone etiquette. Perform night audit functions to verify all daily transactions. Package all reports in an organized manner for recordkeeping. Prepare and balance flash report and fax/email to key team members. Maintain an operating bank, render bills and issue change. Maintain comps, direct mail coupons and ensure billing profiles are accurate. Complete shift checklist and submit to designated supervisor. Work effectively with peers, team members, and regulatory agency personnel. Willingness and ability to train new team members. Complete hotel work orders and inform pertinent team members of the issue via written and verbal communication. Flexibility to adjust work priorities as necessary. Understand and comply with the Eye, Hi, Goodbye program. Regular attendance is required. Other Duties and Responsibilities Maintain confidentiality of business and financial matters and information related to the property, tribal owners, partners, guests, team members etc. Practice safety standards at all times. Verbally report all safety issues to hotel maintenance immediately and issue work order through the electronic work order system. Follow all universal precautions, blood borne pathogen procedures and Personal Protective Equipment (PPE) procedures as required. Take responsibility for keeping a safe work area. This is done by knowing where to get information, knowing how to read product labels and Material Safety Data Sheet (MSDS), and knowing when and how to warn others about hazards. Adhere to and comply with all safety regulations when handling chemicals according to MSDS. Report equipment malfunctions promptly to the supervisor and maintenance order system. Provide assistance to other employees to contribute to the smooth operation of the department and the hotel. Maintain security of equipment, keys and supplies issued each day. Promote excellent guest service by practicing a courteous, tactful and patient manner with other team members, management, guests, vendors and the general public. Always practice the 5/10 rule: When passing guests or team members within a 10-foot radius, make eye contact. When passing guests or associates within a five-foot radius, acknowledge, and verbally greet with 'Good Morning, Afternoon, Evening' Report any suspicious activities by guests or others immediately. Perform other related duties as may be assigned by reporting senior. Core Competencies Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift Understand and comply with the Eye, Hi, Goodbye program Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members Ability to maintain a calm demeanor during stressful situations Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority Capable of using tact, maintaining conf   Open Date 4/2/2024   Exempt/Non-Exempt Non-Exempt   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. However, qualified Fort Sill Apache Tribal Members will be given preference as allowed by law. This ad in not a waiver of the sovereign immunity of the Fort Sill Apache Tribe or its entities.   Position Requirements Minimum Qualifications High school diploma or GED preferred Skills and abilities to perform data entry and work with personal computers and various programs (e.g. Microsoft Office programs, LMS, Bally), cleaning equipment and sanitation systems Outstanding customer service skills Excellent communication skills, with the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Passage of a background check and drug-screening test   Location Lawton, OK   This position is currently not accepting applications. 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