We help facilities maintain a clean, sanitized, and safe environment. Our goal is to maintain a superior workforce of professionals through continuing education, with a strong focus on leadership and teamwork.
EMPLOYEE PERKS
- Competitive Salary
- 401k Matching
- Paid Time Off
- Six Paid Holidays
- Medical, Dental, and Vision
- Company Paid Life Insurance
- Career Growth Opportunities
- Casual Work Atmosphere
We are looking to add an Operations Manager to join our Team! The ideal candidate will have experience in commercial cleaning, management, have a track record of excellent customer service.
What You Will Do
- Interacts frequently with clients and staff in a professional and responsive way, consistent with company policies, values, mission and objectives.
- Executes company policies, procedures, and changes to ensure sustainable and cost-effective use of staff’s time, supplies, equipment and processes.
- Helps complete deliverables in client’s agreement and statement of work to highest possible standards.
- Develop and train their team to support company initiatives.
- Assures that customer service is the #1 priority of all personnel.
- Assures customer satisfaction by evaluating and correcting unacceptable job results.
- Walk jobs to ensure quality standards.
- Helps implementing standards and with starting up new accounts.
- Performs quality assurance inspections to ensure all work has been completed in compliance with specific scope of work.
- Oversees the hiring, disciplinary and review processes, and termination of all cleaners to provide a trained, service-oriented team.
- Authorizes worked hours and PTO for direct reports.
- Manages efficiency of operations.
- Conduct training for all cleaners and supervisors to assure best practices are followed.
- Assists Sales in the estimation of labor and material costs on jobs.
- Maintains availability to respond 24/7 to Shift Supervisors, cleaners, customers, etc.
- Supports all company programs and directives.
- Other tasks or duties as assigned by the VP of Operations.
This position directly supervises employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
About You
- Minimum 5 years’ experience in an Operations role
- 5 years of experience working in commercial cleaning
- Strong analytical skills
- Advanced working knowledge of Microsoft Office; Word, Excel, and Outlook.
- Ability to work flexible hours, to meet the business needs.
Competencies
- Strong, professional written and verbal communication skills.
- Proactive and energetic personality.
- Excellent planning, organizational, and time management skills with minimum supervision.
- Ability to work against deadlines and handle multiple projects at once.
- Ability to effectively interact with personnel at all organization levels.
- Desire to contribute to the success of the Company.
- Dedicated, hardworking and innovative
This job operates within multiple work environments including office, manufacturing, schools, medical facilities, etc. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
The ability to lift files, stand, bend, stoop, and walk is required. Requires ability to use a keyboard, monitor, and phone. Requires ability to communicate verbally with others.
This position requires individuals to be able to drive up to 90 minutes one-way. When offsite, this role requires extensive walking indoors and some outdoors.
Becoming a member of our team offers you the chance to be part of a company culture that cares about its employees. We offer individualized training for each employee that comes on board and the opportunity to advance from within.
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