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Title

Retention Manager - National Guard Recruit Sustainment Program 

Category Administration  
Description

Organization

Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data science, and technology to make the programs we execute more efficient for the people our programs serve. IGH has a national and international program staff and a corporate headquarters located in Springfield, Virginia. We are proud of our ability to shape tomorrow while ensuring all active-duty personnel and reservists can carry out their critical missions and tasks today.

Job Description

Interactive Government Holdings (IGH) is seeking qualified, trained and capable individual to serve as Retention Manager - National Guard Recruit Sustainment Program.

The Retention Manager supports the Recruit Sustainment and Retention Quality Control (RSP&RQC) support services contract. RSP&RQC is a nationwide Army National Guard (ARNG) program aimed at reducing training pipeline losses of Recruit Warriors preparing for Initial Entry Training and maximizing retention of the existing force at every opportunity. This support requires professional administrative quality control services to ensure complete, accurate, compliant enlistment documents and logistical planning support to attend/complete required training using various automation and information technology systems and platforms. These services are provided at hundreds of locations nationwide and managed at site, state, regional, and national levels. The Retention Manager is a Key Billet in the Program Management Office (PMO), delivering remotely within the respective Region, supporting all levels of contract delivery, and is a critical asset to IGH and ARNG key leaders.

 
Position Requirements

Major responsibilities include (not all inclusive):

Use government systems to monitor Unit, State, and National retention levels.

Stay abreast of all retention incentives, initiatives, and programming available to ARNG Soldiers.

Analyze factors that affect attrition and retention and develop strategies to mitigate attrition risk.

Support Commanders and key leaders in prioritizing and placing command emphasis on retention through policy, guidance, SOP, and organizational support.

Maximize awareness of key retention performance metrics through professional and strategic communication to stakeholders nationwide and regionally.

Facilitate and support standardized Unit evaluations to gauge the level of retention activities and efficacy of retention programming, which will include reviewing and analyzing retention data and conducting discovery interviews with stakeholders.

Develop improvement and training plans to continuously enhance retention programs at Unit, State, and regional levels.

Support Unit Sponsorship programs to enhance the experience of transitioning Soldiers to new Units and maximize retention.

Support enhancement of the Soldier Retention Counseling efficacy throughout the Soldier lifecycle (Orientation, Career Development, Family, Employer, Extension, ETS).

Proficiently utilize Retention Management Software (RMS) to track, monitor, report, mitigate, improve accuracy, and maximize capabilities to support the overall retention objectives and priorities such as AWOL recovery, Sponsorship, Counseling, Extension, and Transfers.

Develop visualized retention dashboards and common operating pictures for leaders and stakeholders at Unit, State, and Region levels using RSM metrics and analysis, in conjunction with the Senior Program Data Analyst.

Proficient in all reporting and metrics, including Reenlistment performance, attrition/loss rates, first-term attrition rates, 90-day retention alerts, losses by reason analysis, retention eligible reports, reenlistment success rates, and associated analysis to identify trends and most impactful factors and recommend improvements/training.

Supports ongoing (3-year cycle) Retention Accreditation Programming at Unit levels to ensure effective standardized programming compliant with regulations, memorandums, and strategic guidance intended to maximize retention rates in conjunction with the Army Operations Process.

Advises RSP Clerks at RSO units throughout the Region on Retention programming and topics to ensure awareness and understanding.

Qualifications:

Possess or ability to obtain a favorable Tier 1 Background Investigation.

Bachelor’s degree in human resources, business management or related field and 5 years of experience, or associate degree in a relevant field with 8 years of relevant professional, or High School Diploma with 10 years of relevant professional and administrative work experience.

A minimum of 2 years of relevant Military Recruitment, Retention, and Attrition management experience

Demonstrated understanding of Army retention processes, programming, incentives, and initiatives.

Demonstrated understanding of factors contributing to Military attrition.

Proficiency with the Microsoft Suite of applications.

Excellent professional interpersonal and communication skills are required to collaborate professionally with various counterparts and stakeholders both orally and in writing.

Preferred:

Military leadership experience and training.

Graduate Degree in Human Resources or related/relevant field.

SHRM or other relevant industry certifications.

At Interactive Government Holdings, Inc. (IGH), health and safety play a vital role in our success. IGH’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.

Interactive Government Holdings, Inc. (IGH) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 
Full-Time/Part-Time Contingent  
Compensation  
Position Retention Manager - National Guard Recruit Sustainment Program  
Close Date  
Open Date 3/30/2024  
Location Illinois - ARS (Darien)  
About the Organization  

This position is currently accepting applications.

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