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IADT Site Support Specialist – National Guard Recruit Sustainment Program 

Category Management  


Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data science, and technology to make the programs we execute more efficient for the people our programs serve. IGH has a national and international program staff and a corporate headquarters located in Springfield, Virginia. We are proud of our ability to shape tomorrow while ensuring all active-duty personnel and reservists can carry out their critical missions and tasks today.

Job Description

Interactive Government Holdings (IGH) is seeking qualified, trained and capable individual to serve as IADT Site Support Specialists - National Guard Recruit Sustainment Program.

The Initial Active-Duty Training (IADT) Site Support Specialist supports the Recruit Sustainment and Retention Quality Control (RSP&RQC) support services contract. RSP&RQC is a nationwide Army National Guard (ARNG) program aimed at reducing training pipeline losses of Recruit Warriors preparing for Initial Entry Training and maximizing retention of the existing force at every opportunity. This support requires professional administrative quality control services to ensure complete, accurate, and compliant enlistment documents and logistical planning support to attend/complete required training, as well as on-site support at IADT installations to further maximize training pipeline success using various automation and information technology systems and platforms to identify, troubleshoot, and collaboratively resolve all Recruit Warrior eligibility and readiness documentation such as enlistment documents, orders, personnel records, military pay and benefits enrollment, and medical records. The IADT Site Support Specialist is a Key Billet to ensure efficient delivery of this critical task.

Position Requirements

Major responsibilities include (not all inclusive):

Serve on-site at Basic Training Installations as a key program resource to provide immediate quality assurance and corrective actions to Recruit Warrior forms and documentation to ensure timely and successful transition to training, minimal disruption, and successful completion of training.

Work closely with Military counterparts, IADT DoD civilians, RSP and IADT key leaders, and Liaison Non-Commissioned Officers (LNCO) to support ARNG Recruit Warrior shippers processing and transition through training stages.

Monitors Recruit Warriors in IADT; to provide status updates and identify risks to completion such as injury, illness, or loss of motivation and supports LNCO tasks to maximize Recruit Warrior Readiness and support successful completion of training.

Maintain constant and open communications and collaborative professional relationships with RSP Clerks and State Task Leads at RSP Units to enable immediate identification, notification, receipt, and resolution of all Recruit Warrior shipper packets in each case of incomplete, missing, or inaccurate documents.

Utilizes web-based information technology systems (VULCAN) to make notifications, notes, and corrective actions critical to a successful Recruit Warrior transition.

Track, monitor, and report Shipper quality metrics at the installation level and summarize trends and common issues for resolution, training, and continued quality control improvement and minimal shipper packet issues.

Remains aware of all Reception Battalion processes and changes to eligibility documentation and forms, including but not limited to enlistment documents, orders, medical records, personnel records, BAH forms, pay forms, and security documentation.

Sustain an expert knowledge of Shipper Packets, checklists, applicable DoD Forms, and IADT eligibility.


Possess or ability to obtain a favorable Tier 1 Background Investigation.

Associate degree in a relevant field with 2 years of relevant professional or administrative work experience, or High School Diploma with 4 years of relevant professional and administrative work experience

Demonstrated understanding of Army Recruit Warrior enlistment and Initial Active-Duty Training (IADT) processes, including Basic Combat Training Reception processes and Training transition.

Demonstrated understanding and experience with military enlistment, accessions, shipper case management, and quality control of documentation required to attend IADT.


Military Recruitment, Accessions, MEPS, or IADT leadership experience and training.

Bachelor's degree in human resources or other related/relevant field.

Six Sigma Green or other Quality Management certification/credential.

At Interactive Government Holdings, Inc. (IGH), health and safety play a vital role in our success. IGH’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.

Interactive Government Holdings, Inc. (IGH) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Full-Time/Part-Time Contingent  
Position IADT Site Support Specialist - National Guard Recruit Sustainment Program  
Close Date  
Open Date 3/30/2024  
Location South Carolina - Lead ARS (Ft Jackson)  
About the Organization  

This position is currently accepting applications.

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