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Quality and Training Pipeline Manager – National Guard Recruit Sustainment Program 

Category Quality Control  


Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data science, and technology to make the programs we execute more efficient for the people our programs serve. IGH has a national and international program staff and a corporate headquarters located in Springfield, Virginia. We are proud of our ability to shape tomorrow while ensuring all active-duty personnel and reservists can carry out their critical missions and tasks today.

Job Description

Interactive Government Holdings (IGH) is seeking qualified, trained and capable individual to serve as the Quality and Training Pipeline Manager - National Guard Recruit Sustainment Program.

The Quality and Training Pipeline Manager (QTPM) supports the Recruit Sustainment and Retention Quality Control (RSP&RQC) support services contract. RSP&RQC is a nationwide Army National Guard (ARNG) program aimed at reducing training pipeline losses of Recruit Warriors preparing for Initial Entry Training and maximizing retention of the existing force at every opportunity. This support requires professional administrative quality control services to ensure complete, accurate, compliant enlistment documents and logistical planning support to attend/complete required training using various automation and information technology systems and platforms. These services are provided at hundreds of locations nationwide and managed at site, state, regional, and national levels. The Quality and Training Pipeline Manager is a Key Billet in the Program Management Office (PMO) supporting the Quality Control Plan development, assessments, monitoring, inspection, updates, and compliance nationwide across workstreams. This task is critical to the quality control required to maximize the ARNG training pipeline success rate. As such, the Quality and Training Pipeline Manager leads the Training Pipeline management line of effort to maximize quality control and efficiencies, implement process standardization/improvement, develop and deliver training, and monitor performance metrics to ensure the highest levels of success in RSP Recruit Warrior enlistment, shipping readiness/eligibility, and ultimate transition and completion of training.

Position Requirements

Major responsibilities include (not all inclusive):

Develop an actionable and effective program Quality Control Plan with the Corporate Quality Officer and government stakeholders.

Execute the Quality Control Plan activities, including monitoring, inspections, documentation, deficiencies, risk mitigation, and updates to the plan.

Report Quality Control Plan activities to the Contract Manager, COR, and Corporate Quality Officer to mitigate risk and continuously enhance overall quality to maximize training pipeline success and retention.

Assess training needs at Site, State, And Regional levels to continuously enhance the team capabilities, understanding, and process improvements.

Monitor training pipeline success rate at installation, Site, State, Regional, and National levels.

Collaboratively analyze performance metrics with the Senior Program Data Analyst to identify training pipeline success trends, factors, and opportunities to build efficiencies and enhance success through process improvement, training, and other methods.

Report training pipeline success metrics and analysis to the Contract Manager for reporting purposes.

Develop and deliver regular training and strategic communications to nationwide teams on quality control processes and training pipeline management and associated RSPC, Retention, and On-Site tasks to enhance quality and training pipeline success through superior services across all workstreams.

Collaboratively support the Contract Manager and other national management team assets to continuously improve the overall delivery of the nationwide support services.

Cooperate and collaborate professionally with Military Cadre, Leaders, and Civilians to identify and implement innovative solutions to common RSP challenges.

Operate various government-hosted RMS/RSP systems to monitor and inspect quality control and export relevant data to measure performance success.


Possess or ability to obtain a favorable Tier 1 Background Investigation.

Bachelor’s degree in human resources, business management, or related field, and a minimum of three (3) years of professional quality control experience.

A minimum of one (1) year of project or program management experience, and military accessions, MEPS, recruitment or retention work experience.

Familiarity with ARNG and RSP procedures, guidance, regulations, and instructions.

Familiarization with ISO or other relevant quality certifications and processes.

A demonstrated proficiency with the Microsoft Office suite including SharePoint and Teams.


Graduate Level Degree in human resources, business management, or related field.

Experience supporting RSP or other relevant Military recruitment and retention programs.

PMP or other management or Quality credential such as Six Sigma Green.

Military Leadership experience and training.

Experience managing geo-dispersed teams.

Experience in military recruitment and retention.

At Interactive Government Holdings, Inc. (IGH), health and safety play a vital role in our success. IGH’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.

Interactive Government Holdings, Inc. (IGH) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Full-Time/Part-Time Contingent  
Position Quality and Training Pipeline Manager - National Guard Recruit Sustainment Program  
Close Date  
Open Date 3/30/2024  
Location IGH HQ - Springfield, Virginia  
About the Organization  

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