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Title

Bilingual Administrative Support 

Category Clerical  
Description

Job Summary

This position will be responsible for processing all data information that is received daily from Information Services, handling and processing of return mail, processing of simple and less complex work processes plus any other duties that may be assigned.

Essential Functions

  • Receive and process international mail for the department
  • Communicates and corresponds with internal and external customers in Spanish and English
  • Uses mainframe computer, AWD and Life Cycle to process policy holder (s) and agent (s) request
  • Processes address changes & some policy maintenance transactions such as PIN number requests, account statements, duplicate receipts and confirmation of premium payment receipts
  • Handling, processing and distribution of return mail
  • Processing of all data information received from Information Services
  • Distribution of incoming routers and/or correspondence in routers to appropriate department or employee

 

 
Position Requirements

Knowledge, Skills & Abilities

  • Ability to work in different computer programs simultaneously
  • Microsoft Experience required
  • 10-Key, by touch
  • Computer data entry and retrieval
  • Strong problem solving skills.
  • Strong attention to detail with high standards of accuracy required
  • Excellent organizational skills
  • Bilingual in Spanish

Education & Experience

  • High School Diploma/GED required.

Licenses & Certifications

  •  None required
  • Completion of LOMA insurance courses I and II required within first year of employment.

Supervision & Leadership

  • No Supervision responsibilities

Work Environment

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Regular and predictable attendance is required. Overtime may be required at peak times. 
  • The employee is regularly required to use hands to handle or feel. The employee is regularly required to talk or hear. 
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Statement of Other Duties Proviso:

  • The information contained in this job description is not intended to be an all-inclusive list of duties and responsibilities, skills and abilities, or other listed requirements.
  • Management may, at its discretion, assign, reassign, or add additional duties and responsibilities to this job at any time.
  • The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.
 
Full-Time/Part-Time Full-Time  
Position Bilingual Administrative Support  
Exempt/Non-Exempt Non-Exempt  
About the Organization
National Western Life provides high quality insurance products on a global basis to meet the financial security needs of well-defined market segments. We provide professional and friendly service to our policyholders and agents and are responsive to the needs of our employees, shareholders and the community.
 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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