ASSIGNMENT AREAS:
Cybersecurity – User, environment, and device security. Assist in ensuring security posture is aligned with business objectives.
Systems Management – Active Directory, Azure, Office 365 maintenance and support. Assist in maintaining and supporting servers, systems, and user accounts.
Data analysis – Collect, organize, analyze, and interpret data to support and enhance IT and county-wide business functions.
End User Support/Research – Support end users while researching and analyzing systems, software and processes important to them. Assist in improving overall user experience.
User Experience/Anthropology – discover end user use of technology services and how experience is affected by solutions provided.
*The statement of tasks above is intended to be sufficient to identify the class and be illustrative of the many duties that may be assigned. It should not be interpreted to describe all of the duties an employee assigned to this class may be required to perform.
GENERAL STATEMENT OF DUTIES: Performs technical tasks that encompass the installation, administration, maintenance, documentation, and optimization of processes, technology devices, and software. Works under the supervision of the Chief Information Officer or designated staff member.
STATEMENT OF TASKS:
- Assists with various IT and business tasks based on areas of focus below.
- Answers questions and interfaces with County IT consumers.
- Review, research and resolve assigned incidents and service requests;
- Assists in ensuring incident and service request documentation is created, updated and complete;
- Supports security solutions and ensures security policy compliance for all supported systems;
- Communicate consistently and effectively with supervision and ensure awareness of status, problems and issues;
- Various tasks as assigned based on area of focus.
- Follow all County and department policies and procedures
REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
- Highly self-motivated and directed;
- Ability to work in and remain professional in a high stress environment;
- Demonstrated understanding of IT customer service;
- Ability and interest in one or more of our key areas of focus:
MINIMUM QUALIFICATIONS:
Currently enrolled in or recently graduated from a program in a computer related field, or possession of a CompTIA A+ or equivalent certification.
Hourly Rate of Pay: $15.7621
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