SUPERVISION RECEIVED: Works under the direction of the Executive Director of Operations & Financial Aid.
SUPERVISION EXERCISED: Supervises the entire Financial Aid staff.
POSITION SUMMARY: Moravian University is seeking a visionary Director of Financial Aid Services to oversee and manage all aspects of the financial aid department. This senior leadership role is pivotal in providing strategic direction, ensuring compliance with regulations, and effectively managing financial resources.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Strategic and Team Leadership: Provide visionary leadership and direction for the financial aid office, developing strategic goals and objectives aligned with the university's mission and enrollment targets. Lead, mentor, and supervise the Sr. Associate Director of Financial Aid, fostering a culture of excellence, collaboration, and student-centered service within the financial aid office.
- Customer Service Excellence: Foster a culture of excellent customer service and student support within the financial aid office, ensuring timely and compassionate assistance to students and families.
- Policy Development: Develop financial aid policies in adherence to federal and state regulations, fostering transparency and equity in financial aid distribution.
- Ensure Compliance: Ensure compliance with federal and state financial aid regulations, as well as university policies, through proactive monitoring and continuous improvement initiatives. Stay abreast of changes in financial aid regulations and make necessary adjustments to university policies and procedures, serving as a resource for the university community.
- Data Analysis: Collect and analyze data related to financial aid trends, student demographics, and program effectiveness to inform strategic decision-making and optimize resource allocation.
- Enrollment Support: Develop and implement financial aid packaging strategies that support enrollment and retention objectives, fostering access and affordability for all students.
- Collaboration: Collaborate with other university departments and stakeholders to streamline financial aid processes and enhance student support services, contributing to overall student success and satisfaction.
- Complex Cases Management: Oversee complex financial aid cases and appeals, ensuring fair and consistent decisions while prioritizing student needs and institutional goals.
- Representation: Represent Moravian University in financial aid-related matters at the state and national levels, advocating for policies that support student access and success.
- Expert Guidance: Provide expert guidance to students and families, one-on-one or in group settings, on financial aid options, eligibility, and the application process, fostering a supportive and inclusive environment where all students can thrive.
ADDITIONAL RESPONSABILITIES: Perform additional job-related duties as assigned by the Executive Director of Enrollment Operations and Financial Aid, contributing to the overall success of the enrollment management team.
QUALIFICATIONS:
- Master's degree preferred.
- Extensive experience (typically 7+ years) in financial aid administration at progressively responsible levels.
- Strong knowledge of federal and state financial aid regulations.
- Excellent leadership, communication, and team management skills.
- Demonstrated ability to develop and implement financial aid policies and procedures.
- Strong analytical and budget management skills.
- Commitment to diversity, equity, and inclusion in financial aid practices.
TO APPLY: Qualified candidates should attach their cover letter and resume to their online application by clicking "Apply Now". Please attach documents as a PDF file.
At Moravian University, we are committed to our mission to prepare individuals for reflective lives and leadership in a world of change. To achieve these ideals, we are dedicated to fostering an educational and professional environment that is enriched by individuals of different backgrounds, experiences, and perspectives.
Job candidates and prospective members of our community are expected to engage, communicate, and collaborate across diverse cultural, social, and academic backgrounds. Additionally, faculty and staff should demonstrate the ability to adapt andragogical or professional methods to the lived experiences and cultural backgrounds of students and colleagues.
Link to our DEI Action Plan: https://www.moravian.edu/dei-action-plan
Deep respect for others is fundamental to the Moravian University community. Moravian University does not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of actual or perceived race, ethnicity, color, sex, religion, age, ancestry, national origin, caste, sexual orientation, gender identity or expression, genetic information, pregnancy, familial status, marital status, citizenship status, veteran/military status, disability status, or any other protected category under applicable local, state, or federal laws. In compliance with the requirements of Title IX, Moravian University does not discriminate on the basis of sex in its educational program and activity, including admission/employment.
Concerns regarding all forms of discrimination, including sexual harassment and/or sex discrimination in admission/employment:
Dr. Darren Snyder
Equal Opportunity and Title IX Coordinator
1309 Main St. (Room 204)
(610) 625-7023
equalopportunity@moravian.edu
Mailing address:
Moravian University
1200 Main St.
Bethlehem, Pennsylvania 18018
Concerns regarding gender and equity in athletics:
Rebecca May
Associate Athletic Director (Deputy Title IX Coordinator)
109 Johnston Hall
Moravian University
1200 Main St.
Bethlehem, Pennsylvania 18018
(610) 625-7791
mayr@moravian.edu
Concerns regarding the application of Title IX:
U.S. Department of Education
Office of Civil Rights
100 Penn Square East, Suite 515
Philadelphia, PA 19107-3323
(215) 656-8541
ocr.philadelphia@ed.gov
Report sexual harassment/sex discrimination online anytime (can be anonymous) at www.moravian.edu/titleix. Grievance procedures can be found in the institutional Equal Opportunity, Harassment, and Non-Discrimination Policy at www.moravian.edu/policy.
Please visit moravian.edu/benefits to review benefits offered at Moravian University.*
WORK ENVIRONMENT: The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.
The individual is routinely exposed to indoor conditions and outdoor weather and temperature extremes, and moderate noise level.
Pursuant to the ADA, Moravian University will provide reasonable accommodation(s) to employees with qualified disabilities in order to perform the essential functions of their position, except when doing so would cause an undue hardship for the University. Accommodations are determined on a case-by-case basis through documentation review and an interactive process that includes the employee's supervisor. Requests for accommodation or questions about this process should be directed to Human Resources at hr@moravian.edu or 610.861.1527. View the standard physical demands for positions at Moravian University. If this position requires additional or different demands, a Human Resources team member will notify you.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.
*Please visit this link to review the benefit eligibility status associated with this position.
|
Click here for technical assistance.
