Share Email Opening Apply Now Title ED Registration Clerk II (535) 7p-7a  Category Emergency Services - 6230   Description JOB SUMMARY: Maintains and exhibits a professional image to all patients, visitors, physicians and staff in a fast-paced work environment Perform a variety of tasks to support all members of the patient care team Verify, organize, and maintain all patient records Answer phones, route calls as appropriate and communicate messages in a timely manner Page/call consulting physicians and or hospitals at ER MD request Answer call lights and assist patients as needed Coordinate transfers to other hospitals and health facilities including preparing all transfer paperwork and coordinating transport Obtain medical records as needed from other health care facilities Prepare discharge documentation Prepare all charts for admission Use critical thinking to organize and separate emergent from regular work flow Interviews patients and/or other parties responsible to verify accurate information necessary to complete the Hospital Registration Record and billing of patient accounts, Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department. Provides patient and/or responsible party all required forms per departmental procedures Maintain burial permits and hospital record of death Performs other general clerical and office duties as assigned QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Demonstrates strong interpersonal & communication skills Demonstrates high organizational skills along with critical care thinking & problem solving Demonstrates attention to detail & time management skills Demonstrates the ability to interview patients and/or responsible other parties for accurate information necessary to complete the hospital registration record and the billing of patient accounts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department Demonstrates skill and abilities to perform all duties listed in the above job summary Interviews patients and/or responsible other parties for accurate information necessary to complete the Hospital Registration Record. Verifies all information for accuracy when registering and/or preregistering a patient or accessing the computer history file. Provides the billing department accurate information for the billing of patient accounts.. Provides patient and/or responsible party all required forms per departmental procedures. Provides and communicates with Nursing Units, Physicians, and ancillary department personnel required information for patient care and accurate patient identification. Maintains a high level of knowledge on all applicable coding requirements, insurance requirements, governmental and hospital. Performs all duties with HIPAA compliance guidelines EXPECTED BEHAVIORS: Outstanding customer service skills. Attentiveness to detail. Good communication skills both oral and written. Ability to maintain composure under stressful situations. Possess a sense of responsibility, initiative, honesty, and confidentiality.   Position Requirements EDUCATION AND EXPERIENCE REQUIREMENTS: High School education or equivalent with courses in typing and general office skills. 1 - 2 years’ experience working in a hospital clerical, call center and/or customer service-related position strongly preferred Experience in healthcare and knowledge of medical terminology are preferred but not required Excellent interpersonal, communication, and presentation skills Proficiency in Microsoft suite (Outlook, Word, Excel, PowerPoint) is preferred Must be able to type 40 words per minute and be comfortable with learning new computer skills. Mastery of standard office equipment and comfortable learning new skills (e.g., telephone, pager, copier, fax, and projector). Comprehension of department-specific associate duties and processes.   Full-Time/Part-Time Full-Time   Shift Nights   Sign-On Bonus   Resubmittal due to closure after 120 days open?   Exempt/Non-Exempt   Position ED Registration Clerk II (535)   Number of Openings 1   Exempt/Non-Exempt Non-Exempt   Open Date 3/19/2024   Location Hancock Regional Hospital   About the Organization YOUR HEALTH IS OUR LIFE Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center. A Caring Community Partner Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal. OUR MISSION To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time. OUR VISION To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service. OUR VALUES Exceptional | Honorable | Devoted | Reliable | Kind   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently accepting applications. 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