Share Email Opening Title Business Technical Support/Customer Service Representative - Internal transfers only  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Job Description This position is a part of our Business Care and supports customers 24x7. Schedule Flexibility is a requirement (24/7/365 days), this position is onsite at our Black Canyon office off the I17/Thunderbird in Phoenix, AZ. This position is for internal applicants only (March 2024). About us We are brave in our approach to problem solving, creating new paths where needed and always challenging the norms. This innovative spirit is why our clients choose us for the challenging projects - those that need exploration into new and better ways of serving customers. Our established processes for continual improvement provide guardrails that help us build repeatable solutions through our innovative explorations. Our company is in need of Technical Support Specialists who are enthusiastic and energetic, as well as dependable and reliable. They will be responsible for answering customer questions from phone or written or internet-based inquiries of a technical or complex nature from customers regarding company products. Support is primarily related to external clients but may also assist/advise internal clients. Additional Responsibilities: Takes incoming calls and emails to assist clients with issues, including analyzing non-routine problems with nonfunctioning electro/mechanical equipment or software applications to identify problem area(s) and recommend corrective action. Regularly requires deviation from standard screens, scripts, and procedures, involving use of multiple computer screens and devices. Maintains log of problems so that recurring problems can be reported to product development, and ensuring tickets see resolution. Handles problem resolution which may require follow-up and/or escalation to a higher level of expertise. Handles situations which require adaptation of response or extensive research according to customer response. May orient, train, or check the work of other employees. Perform preventative maintenance in order to avoid future problems. Update support documentation to reflect software improvements. Job Requirements: High School Diploma or GED; Bachelors or skilled degree highly preferred Legally authorized to work in the US Working knowledge of basic Windows-based programs Typing speed minimum of 45wpm with accuracy minimum 1 year of technical support experience highly preferred; 2 years experience troubleshooting computer hardware, mobile phones, or other electronic devices Hiring is contingent upon the successful completion of our background process. Valor Global will consider employment-qualified applicants with criminal histories in a manner consistent with local and federal requirements. Valor strictly adheres to ethical standards for selling by telephone. Equal Opportunity Employer M/F/D/V. Drug-free workplace   Position Requirements EDUCATION AND EXPERIENCE High school diploma or equivalent Proficient in computer applications Minimum 1 year customer service experience Data entry and typing skills Knowledge of customer service principles and practices KEY COMPETENCIES Excellent verbal and written communication skills Listening skills Problem analysis and problem-solving Customer service orientation Organizational skills Attention to detail Judgment Adaptability Team work SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities   Full-Time/Part-Time Full-Time   Rate of Pay $15.00/hour   Position Customer Service Representative   Location Phoenix   About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers. Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.   This position is currently not accepting applications. To search for an open position, please go to http://GMI.appone.com Follow us

 

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