SUMMARY: The FSA Administrative Assistant performs a variety of specialized administrative and office support functions for the Flexible Spending department; ensures Flexible Spending claims are coded and processed correctly, processes payroll files, creates and maintains specialized reports, records and files required in connection with department work processes; and performs related duties as assigned.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Maintain regular office hours.
- Manage incoming faxes for the FSA Department.
- Receive and distribute mail correspondence.
- Handle a variety of basic office tasks, such as filing, faxing, copying, etc.
- Generate, print and prepare quarterly statements for mailing.
- Produce claim denial letters for mailings.
- Receive and respond to customer support phone calls and e-mail inquiries via the Flex Inbox from participants, clients and members.
- Process manual payroll files received from clients.
- Import payroll files received from EDI as needed.
- Review and process FSA claims according to group specific rules established within plan document.
- Maintains high quality and productivity standards set by FSA Supervisor or Manager.
- Ensures all Flex claims are coded properly processed timely and within department guidelines
- Create check runs for Accounting and release checks in timely fashion.
- Performs other duties and responsibilities as assigned by Management.
- Work with all departments within BRMS as needed to complete assigned tasks
Knowledge, Skills, & Abilities:
- Strong computer skills, including Word, Excel, and Outlook.
- Ability to provide effective leadership in all aspects of position.
- Excellent written and verbal communication skills.
- Must be dependable and maintain excellent attendance and punctuality.
- Strong analytical skills and problem solving skills.
- Ability to grow with changing demands of the position and the company.
- Strong attention to detail and organizational skills required.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school or G.E.D. equivalent; and minimum of one to two years of increasingly responsible office administrative, or equivalent combination of education and experience.
Language Skills: Ability to read, speak, and write effectively in English. Ability to interpret documents such as safety rules, memos, letters, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of organization. Ability to effectively address or resolve customer service issues within guidelines of the position.
Mathematical Skills: Ability to add and subtract, multiply and divide with 10's and 100's.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations: Valid, class C license in state working with no adverse driving record.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee may frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
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