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Operations Manager 

Category Emergency Medical Response  

LifeLine Ambulance is seeking a hard-working and dedicated individual to join our team as the Operations Manager for our Grant County operations. This position would be responsible for directing and overseeing all operational activities on a day-to-day basis as well as long-term strategic planning and growth for the Grant County area. We are looking for a candidate who leads by example and delivers a commitment to excellence in all aspects of our operations for employees, customers and our community.

LifeLine Ambulance is located in the heart of both the Wenatchee and Okanagan Valleys and Grant County and enjoys over 300 days of sunshine a year. Our employees have the opportunity to take advantage of all of the activities, restaurants, events and lifestyle in our valleys due to a flexible schedule that provides for optimal work life balance. With a variety of activities through all four distinct seasons and one of the country's most diverse natural playgrounds, the Wenatchee, Grant County and Okanagan Valley Region has something to suit any person's interest.

Duties & Responsibilities

  1. Must provide quality customer service.

  2. Plan, organize, direct and coordinate comprehensive EMS programs with local medical authorities, fire and law enforcement agencies

  3. Supervise and direct EMS personnel on a daily basis.

  4. Prepares special reports, studies, annual budgets and short and long range plans.

  5. Performs daily reviews of demographic information from patient care reports to ensure compliance protocols and response times.

  6. Review employees PCR.

  7. Oversees scheduling of all shift personnel.

  8. Ability to perform duties and responsibilities within the EMT-Basic & EMT-Paramedic job descriptions.

  9. Manage day to day operations of locations to ensure smooth operations.

  10. Be a resource and respond to requests from staff members in addition to showing engagement with upper management and the ownership group.

  11. Remain open to change with a willingness to adapt to new work methods and help to refine and develop work methods, policies and procedures.



Degree from a four year college or university desired. Minimum of (3) years EMT-Paramedic experience required, (1) year experience in administrative or supervisory work. Must maintain certification as an EMT-Paramedic in the state of Washington.


Active Washington State EMT-Paramedic certification. Current on OTEP/Continuing education, Current AHA BLS Instructor. Current on ACLS/PALS. Maintain current Washington State drivers license. Current Hep B vaccination. ICS: 100, 200, 300, 400, 700 and 800.


  1. Must have good leadership skills.

  2. Must have good organizational skills.

  3. Thorough knowledge and understanding of Managers First Recourse Manual, Safety Manual and Company Handbook.

  4. Thorough knowledge of advanced emergency medical care practices, procedures and techniques.

  5. Thorough knowledge of the laws, regulations and policies governing EMS in the State of Washington.

  6. Thorough knowledge of equipment and supplies used in EMS.

  7. Thorough knowledge of the Incident Management System.

  8. Ability to supervise and coordinate emergency vehicles, equipment and personnel in emergency situations, as well as non-emergency situations.

  9. Must relate effectively with employees, customers, patients and the general public and function as part of a team.

  10. Must be able to lift a minimum of 100lbs.

  11. Ability to read and understand financial statements.


  • Understand and comply with corporate safety procedures.

  • Comply with random drug screening policies.

  • Supervise and ensure all employees are complying with safety policy and procedures.

  • Supervise and ensure vehicles, company equipment and stations comply with safety policy and procedures.


This is a salary exempt position offering a range of $90,000-$110,000/year based on experience.

We offer a comprehensive benefits package for all full time employees which offers:

Medical, Dental, Vision, Prescription, Employer Paid Life Insurance, 401K, Fitness Reimbursement, Paid Training and Uniforms, Paid Holidays, Paid Vacation and Paid Sick Time. In addition, we are a partially Employee Owned Company with profit sharing opportunities.

All offers are contingent upon successful completion of a pre-employment background check, drug screen and driver's check.

Equal Opportunity Employer, including Protected Veterans and People with Disabilities.

Full-Time/Part-Time Full-Time  
Position Operations Manager  
Division LifeLine Ambulance  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Location LifeLine Ambulance, Inc - Grant County  
About the Organization We are a group of five companies offering a very diverse range of services and products. In all our companies, regardless of whether it's trucking or the cutting edge of information and communications technology, you'll find one common thread woven throughout the Eagle Group ... A relentless dedication to customer service and satisfaction.  
EOE Statement We are committed to giving all qualified individuals an equal opportunity in employment with our company. Our policy is to administer all personnel actions without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by law. This policy applies to recruiting, hiring, training and promoting in all job titles, as well as to decisions on compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, tuition assistance, or social and recreation programs. Our policy is to ensure that we base all employment decisions, including promotions, on valid job requirements alone.

If you have a disability that affects your job performance or a religious belief that conflicts with our usual policies or procedures, please tell your supervisor or the HR Department. We will explore reasonable accommodations that will allow you to perform the essential functions of your job, as long as it does not cause an undue hardship on the company or directly threaten health or safety.

Because our company has a contract or subcontract with the federal government, we have an Affirmative Action Program (AAP). The intent of this program is to ensure that all qualified applicants and employees are considered for job openings, promotions, training opportunities, pay raises, and other terms and conditions of employment. To monitor our affirmative action efforts, we are required to maintain data on individuals' race/ethnicity, gender, disability status, and protected veteran status. This information is confidential.

The policy sections of our affirmative action programs for protected veterans and for people with disabilities are available for your review during normal business hours in the office of the Director of Human Resources, who is in charge of implementing, auditing, and reporting on the effectiveness of our AAP.  

This position is currently not accepting applications.

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