Share Email Opening Title Chief Operating Officer  Description The Chief Operating Officer (COO) will report directly to the CEO and will oversee operational systems and processes to ensure the facility is functioning at the highest level and giving priority to our patients. The COO will be responsible for stepping in as CEO in their absence, promoting high performance expectations to the leadership team, setting clear goals and expectations, providing leadership in the development and implementation of standards, systems, policies, and procedures in alignment with the organization’s goals, optimizing resources and providing input on staffing and resource planning, as well as working to develop and maintain positive relationships with executive level and other leadership/provider staff. Additionally, the COO is responsible for producing desired results associated with service excellence, quality clinical outcomes, and financial integrity for designated operations. Designated operations include multi-departmental accountability and administrative support to all of our leaders. This position serves as a role model to staff across the organization and represents the organization positively both within and outside the company.   QUALIFICATIONS Minimum requirements include the following: Bachelor’s degree in business or relevant field required. 5 years of experience in a healthcare administration/management role preferred. PROFESSIONAL REQUIREMENTS Understanding of the unique needs and challenges that rural healthcare organizations face. Strong leadership skills at all organizational levels. Excellent public speaking and interpersonal skills. Complex problem-solving skills in individual and group settings. Ability to work cooperatively with physicians and mid-level providers. Demonstrates success leading improvement initiatives. Ability to work with staff to promote a culturally competent workplace. Knowledge of information systems, such as EHR systems, and data analytics and analysis. ESSENTIAL FUNCTIONS Guides and directs management in the development and promotion of new and existing clinical programs and services for both short- and long-term business planning. Keeps up to date with national best practices and develops strategic programs that become best practices. Develops strategic plans to improve quality of care, generate revenue, and accomplish organizational objectives. Evaluates the results of overall operations regularly and systematically and reports these results to the Chief Executive Officer. Assists in managing costs by continually seeking data that will identify opportunities and take action to eliminate non-value costs in conjunction with the facility’s financial and nursing officers. Recommends capital improvements such as upgrading the facility, including construction/renovation of structures and purchase of new equipment. Establishes operating polices consistent with the Chief Executive Officer’s broad policies and objectives and ensures their execution. Ensures compliance with policies and procedures regarding department operations, fire, safety, and infection control. Ensures that all organization activities and operations are carried out in compliance with local, state, and federal regulations, accrediting agency standards and laws governing healthcare operations. Develops and installs procedures and controls to promote communication and adequate information flow. Directs and supports performance improvement activities for the facility. Maintains an environment of collaboration and cooperation among facility departments. Maintains a sound plan of corporate organization establishing policies to ensure adequate management development and to provide for capable management succession. Oversees day-to-day operations and manages subordinate department managers who supervise staff members in multiple departments including, but not limited to: Hospital Director of Nursing, LTC Director of Nursing, Clinic Manager, Surgical Director, Therapy Director, Laboratory Director, Radiology Director, Dietary Manager, Social Services Director, MDS Coordinator. Responsible for the overall direction, coordination and evaluation of the subordinate departments. Ensures that the responsibilities, authorities and accountability of all direct subordinates are defined and understood. Maintains open lines of communication with subordinate departments. Responsible for interviewing, hiring, assigning and directing work, counseling, appraising performance, rewarding and disciplining personnel. Works with CEO to create an environment that will encourage the recruiting and retention of qualified employees. Maintains communication with the medical staff. Effectively and consistently communicates administrative directive to personnel and encourages interactive departmental meetings and discussions. Ability to effectively present written and verbal information to top management, medical staff, public groups, and Governing Body. Communicates the mission, ethics and goals of the facility. Represents the facility at various professional, civic and governmental organizations and meetings. Attends Department Head, Medical Staff, and other meetings as requested by the CEO. May be required to travel to attend work-related meetings and educational opportunities. In the absence of the CEO, the COO may be required to interpret facility policy and provide guidance. Develop and maintain key performance indicators (KPIs) relevant to the facility such as social and economic indicators, internal processes and other technical indicators. Report monthly to the CEO and quarterly to the Board of Directors. Performs all duties or tasks requested by the CEO. ADDITIONAL TASKS Treats all residents and patients with dignity and respect. Promotes and protects all residents’ and patients’ rights. Establishes a culture of compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal regulations and guidelines. Follows appropriate safety and hygiene measures at all times to protect residents, patients, and themselves. Maintains confidentiality of protected health information, including verbal, written, and electronic communications. Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR or CEO. Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator. Protects residents and patients from abuse and cooperates with all investigations. Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy. Participates in all life safety and emergency drills and trainings. Fulfills responsibilities as assigned during implementation or activation of the facility’s emergency plan. Reports work-related injuries and illnesses immediately to supervisor. Follows established infection control policies and procedures. As a condition of employment, completes all assigned training and skills competency. PERSONAL SKILLS AND TRAITS DESIRED/ PHYSICAL REQUIREMENTS/WORKING CONDITIONS Ability to read, write, speak and understand the English language. Must be a supportive team member, contribute to and be an example of teamwork. Ability to make independent decisions when circumstances warrant such action. Ability to deal tactfully with personnel, residents, patients, family members, visitors, government agencies/personnel and the general public. Must have patience, tact, and willingness to deal with difficult residents, patients, family and staff. Must have considerable initiative and judgment in assigning tasks, delegating responsibility, resolving operational problems, and handling grievances of employees and other personnel. Must not pose a threat to the health and safety of other individuals in the workplace. Must be able to move intermittently throughout the workday. Ability to sit for prolonged periods of time at a desk while working on a computer. Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position. Meets general health requirements according to facility policy, including medical and physical exams and checking immunity status to various infectious diseases. Ability to assist in evacuation of residents and patients during emergency situations. May be subject to exposure to infectious waste, diseases and/or conditions which include AIDS, Coronavirus, Hepatitis B, and Tuberculosis. May be subject to hostile or emotional residents, patients, family members, visitors or personnel. Intermediate computer skills, including ability to create documents in various programs (Word, Excel, Publisher, PowerPoint, Adobe), and navigate electronic medical record systems. Must be able to follow oral and written instructions. Works in well-lit, ventilated area. Subject to frequent interruptions. Communicates with medical and nursing staff, and other departments. Subject to call-back during emergency conditions. BENEFITS 403(b) Retirement Plan: Secure your financial future with our retirement savings plan. Paid Vacation: Enjoy well-deserved time off with paid vacation days. Floating Holiday: Celebrate special occasions or take a break when it suits you. Health Insurance: Comprehensive coverage to keep you and your family healthy. Dental Insurance: Maintain your oral health with our dental insurance plan. Optional Life Insurance: Additional peace of mind with optional life insurance coverage. Paid Sick Leave: We prioritize your health and well-being with paid sick leave. Paid Holidays: Celebrate holidays with paid time off. ABOUT TIOGA MEDICAL CENTER Tioga Medical Center is committed to providing exceptional healthcare services to our rural community. Our facility, encompassing a clinic, long-term care unit, hospital, and independent living spaces, offers a holistic approach to patient care. Join us in making a positive impact on the lives of our patients and residents. Tioga Medical Center is an equal opportunity employer. We encourage applicants from all backgrounds to apply.   Position Requirements   Full-Time/Part-Time Full-Time   Position Chief Operating Officer   Close Date 3/28/2024   Hiring Manager(s) Morgan Moberg   Open Date 3/14/2024   About the Organization The mission of Tioga Medical Center is to address the health care needs of the community through providing quality health care and promoting education and wellness. Tioga Medical Center Vision Tioga Medical Center was founded for the primary purpose of administering health care in its most complete form. This means care in the form of mercy and love, as well as providing a professional service. All persons regardless of race, color, creed, age, or disability are entitled to the best care medical science has to offer. Restorative, physical, mental, social, and spiritual facilities are available to each individual admitted, to aid in recovery and enrich their life. These individuals are in a transitional and stressful part of their life. They now require professional care, guidance, and support to provide for their needs to obtain their highest level of functioning. Our philosophy is to protect and promote the rights of each individual and to illicit active participation in their plan of care. We believe the provision of in-service educational programs for employees is essential to maintain a standard of quality for the services our facility provides.   JobStartDate None Specified  Salary Unit None Specified  SalaryAmt None Specified  Employment Status None Specified  Location None Specified  Division None Specified  Department None Specified  Job Title None Specified  Salary Type None Specified  Payroll Directory None Specified  This position is currently not accepting applications. 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