Content Development Specialist  

Category Operations  

Responsible for implementing a consistent, congruent, and well-defined blended learning program in support of the curriculum expansion initiative of the NCM Institute strategic plan. This is a hybrid opportunity with some on-site duties in Kansas City.

Duties and Responsibilities
• Assists with implementing and maintaining NCM Institute’s strategic vision for education
• Works with Instructional Designer to effectively measure performance against Learning Objectives.
• Proactively researches and identifies industry content that may be relevant to our audience and incorporates into classes
• Writes and edits our curriculum resources and materials, engaging subject matter experts, research, and best practices as needed. Reduces workload on SMEs in content production.
• Monitors the NCM Institute Learning and Development Paths and Certification Programs for content that will create better retention and engagement.
• Ensures integration and adherence to NCM Institute materials format in order to provide a consistent experience for the client.
• Interfaces with our SMEs to gather feedback about what’s working well and where adjustments are be needed.
• Looks for trends in feedback to suggest content solutions that address root causes as well as immediate needs.
• Acts as final quality assurance for all program materials, ensuring our content is accurate, on brand, culturally relevant and responsive, consistent in look at feel, and accessible to a range of literacy levels
• Develops processes and systems (both human and technological) to create, manage, and distribute content

Position Requirements

• Bachelor’s degree preferred; however, requirement may be satisfied with equivalent combination of education and experience.
• A minimum of 4 years related work or industry experience.
• Knowledge of virtual learning and web-based system architecture.
• Basic understanding of adult learning methods.
• Strong time management skills.
• Knowledge of web conferencing solutions; Microsoft Teams / Zoom required.
• Advanced capabilities with Microsoft Office Suite of products, Word, Excel, & PowerPoint.
• Knowledge of Project Management software Monday.Com a plus.
• Knowledge of Xyleme, Content Management Software a plus
• While performing the duties of this job, the employee is routinely required to stand, walk, sit, speak, hear, see and use hands to handle objects.
• The employee may occasionally lift and/or move up to 25 pounds.


Full-Time/Part-Time Full-Time  
Position Content Development Specialist  
Exempt/Non-Exempt Exempt  
Open Date 3/10/2024  
Location Corporate Headquarters, 4717 Grand Ave Kansas City, MO 64112  

This position is currently not accepting applications.

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