The Management Trust
Position Title: Club Manager
Location: Henderson, NV at Heritage at Cadence
Reporting To: Community Association Manager
Status: Exempt, Full-Time
Salary: DOE
COMPANY PROFILE:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE:
The Club Manager is primarily responsible for the daily management of all Club Attendants, events, amenity reservations and community communication. Key areas of focus include oversight and support of the Clubhouse including, but not limited to: regular interaction with and support of the Board/homeowners/vendors, event attendance, and overall community communication and business needs. This is a leadership position that requires a strong commitment to delivering an exceptional customer experience while balancing the needs of many stakeholders.
JOB DUTIES AND RESPONSIBILITIES:
- Own all aspects of Clubhouse associate life cycle, such as recruiting, interviewing, hiring, training, scheduling, monitoring, retaining, and supervising with support from the Human Resources department
- Implement and enforce the Clubhouse at Heritage at Cadence rules and regulations; refer serious member infractions to the Community Association Manager office for hearings and possible Board action
- Assisting in developing and adhering to the annual Clubhouse budget as approved by the Board
- Oversee and monitor Clubhouse membership, activities, events, maintenance, food & beverage service, and daily general Clubhouse operations; provide recommendations for improvement
- Ensure Club staff provide high-level customer service for all homeowners, guests and associates
- Supervise activities and events, including but not limited to: planning, organizing, implementing, promoting, and evaluating comprehensive year-round services in a cost-effective and efficient manner
- Oversee all facility revenue generated from amenity rentals, café sales, services, and activities/events; develop policies and procedures for accounting and depositing funds.
- Identify training and development needs within the Clubhouse and partner with Human Resources to ensure employees are developed to their highest potential; this includes addressing performance and/or behavioral concerns in a timely, fair, and direct manner
- Prepare monthly statistical reports for the Board (i.e. attendance, records of members/guests, activities/events, classes, rentals, private and community functions, etc.)
- Ensure compliance with all federal, state, and county food and safety handling (including liquor license) requirements
- Be available for extended hours as the Clubhouse clients (both internal and external) often have needs that arise during non-standard business hours; this role will require availability flexibility and significant pre-planning to ensure consistent coverage
- Attend and actively participate in Board meetings and related events scheduled both during standard business hours and the late evening
- Develop and maintain warm relationships with Board Members, Committee Members, and all who come into contact with Heritage at Cadence.
- Other duties and special projects as assigned
QUALIFICATIONS:
- A minimum of (2) years of demonstrated success in a people leadership role
- A minimum of (5) years of customer service experience with at least (4) years in a hospitality-related field
- At least (2) years of food service experience
- Active Food Safety Certification
- Working knowledge of Alcohol and Beverage control (ABC) laws
- Bachelor’s Degree in Public Administration, Business Administration, or a related field preferred
- Hospitality or CMAA certification preferred
- Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred
- Ability to develop meaningful relationships with employees, build trust, and be empathetic
- Exposure to financials and linking people needs to the bottom-line
- Ability to maintain confidence, confidentially, and composure during difficult or complex situations
- High degree of attention to detail and accuracy
- Ultimate professionalism, communication, and team work skills
SPECIAL POSITION REQUIREMENTS:
- Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
ESSENTIAL FUNCTIONS:
- Use standard office equipment, including: computer, phone, copier/scanner, etc.
- Be stationary for periods of time
- Relocate up to (25) pounds
- Possibly travel to and from offsite locations
SUPERVISES OTHERS? IF SO, LIST:
SCHEDULE & TRAVEL:
- Tuesday-Saturday from approx. 8:00 am-5:00 pm
- This position may require occasional long hours to meet business needs, including evenings, weekends and holidays
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business need.
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