Share Email Opening Apply Now Title Membership Assistant Manager  Location Museum of Life and Science   About the Organization The Museum of Life and Science, one of North Carolina’s top family destinations, has been a beloved Durham institution for 75 years. The Museum features 84 acres of exhibits, experiences, and outdoor exploration, including one of the East Coast's largest butterfly conservatories and a two-story science center. As an accredited zoo, the Museum is home to lemurs, black bears, endangered red wolves, and more than 140 species of live animals, butterflies, and insects. Readers of Durham Magazine, Indy Week, and Carolina Parent have repeatedly named us the top Museum in the Triangle. Charity Navigator rated the Museum, a 501(c3) nonprofit organization, 100 out of 100-- the highest possible score. Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing about themselves, their community, and their world. The Museum serves our increasingly diverse community with interactive and accessible experiences that build and develop lifelong connections with science, nature, and critical thinking. The Museum partners with NASA, NOAA, the National Science Foundation, Duke University, NC State University, and the University of North Carolina on many research projects and programs. In addition to an incredible team of co-workers, the Museum provides competitive compensation commensurate with experience, as well as a full array of employee benefits for eligible positions, including a generous 403b retirement plan with employer contributions, health, dental, and vision insurance, flex-spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family membership to the Museum.   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Description Position Objective: Support the Museum’s mission by being an exemplary leader of the membership team responsible for advancing our focus on members as the Museum’s primary customers, while supporting department operations to enhance the value of membership and revenue growth. Responsibilities: Supervise Membership Coordinator, resolve/deescalate member inquiries and complaints, and use discernment and trainings to determine when to inform or escalate to Director of Membership. Develop, train, and provide feedback to Membership Coordinator at the direction of Director of Membership. Create and foster a positive environment for Membership Team, staff, guests, and members. Work with Director of Membership to ensure adequate staffing for department to meet peak operation needs; fill in for Membership Coordinator when needed. Ensure the quality and integrity of guest and member information through consistently accurate data entry, record keeping, and management. Manage regular renewal and acquisition activities of the Museum Membership program including mailings, fulfillment, and lapsed recapture, ensuring data integrity for up to and over 16,000 member households. Ensure consistent, excellent service for members and guests through phone, email, and in-person communication including occasional support at guest and member admissions on an as needed basis. Stay up to date on Museum exhibits, events, and membership benefits through provided resources to effectively communicate the value of membership while encouraging current and potential members to join or renew. Manage quality membership card printing and fulfilment in a timely manner. Evaluate and respond to individual member inquiries or comments by accurately relaying membership policies and analyzing situations to generate the best outcome for the guest, member, and Museum. Collaborate with Membership Team to generate reports and communications for the Ignite Learning subsidized membership and summer camp scholarships programs serving underserved audiences. Work collaboratively and independently on projects and processes to improve department operations and enhance the member experience. Support the Database Analyst by creating queries and processing reports in member/donor database (Altru) and provide redundancy for various event management software. Provide Director of Membership with real-time data on Member behavior and the success of Member initiatives and communications, utilizing reports and other means as necessary. Work with front line staff to ensure best strategies and practices for sales growth and exceptional Member service. Collaboratively develop strategies and content for membership outreach and communications including monthly Member eCommunications, print material and event planning. Coordinate and support staffing, development, and execution of Museum events, including but not limited to Member previews, special events, Ignite Learning events, and AfterHours. Work with other departments to identify and develop places for added value to Museum membership. Support collaboration with all other departments to engage members more fully in the Museum, and to engage staff completely in the Museum’s member focus. Serve as a member of Scholarship Committee, Family Events Subcommittee and others as needed. Serve as back-up for online membership purchasing and fulfillment. Manage the monitoring of supplies, inventory, and deployment of all member-related materials. Accurately maintain necessary financial records. Always demonstrate adherence to Museum safety procedures. Engage with Museum visitors in a positive and helpful way to support an enjoyable and safe guest experience. Prioritize the Museum’s values of inclusion and kindness in all interactions with staff, volunteers, and guests. Additional duties as needed.   Actual Pay Rate: $22.58/hour     Position Requirements Required: College degree or 4+ years in relevant field with a strong customer service background. 2+ years in leadership/management experience. Experience in customer service, cash handling, point of sale systems, and accurately completing transactions. Excellent oral and written communication skills. Enthusiastic and engaging attitude. Strong computer literacy. Constant ability to read, record, and type or enter data quickly and accurately. Constant ability to collect and analyze data and information to draw logical conclusions and determine sequence of events. Effective attention to detail with emphasis on accuracy and problem-solving. Strong interpersonal skills including the ability to work collaboratively. Flexibility and ability to work with many different people and cultures. Proficient in Microsoft Office (Word, Excel, Outlook). Ability to manage multiple projects simultaneously, working both independently and as a team member. Ability to identify and analyze situations and problems, using past experience and critical thinking to create successful action plans. Ability to work weekend and evening hours 2-3 times per month. Physically able to sit, walk, stand, bend, and stoop for extended periods. Ability to lift and carry items up to 25 pounds.   Desired: Able and willing to embrace Museum mission of science as a way of knowing. Experience in membership acquisition, retention, and growth. Experience with membership or donor management software. (Blackbaud/Altru preferred.) Experience working in a similar institution. Bilingual (English/Spanish).   Shift -not applicable-   Pay Range $22.58/hour   EOE Statement The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. In addition, we will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. As an equal opportunity employer, we value the differences and benefits that a diverse culture brings. Join us!   Category Membership   This position is currently accepting applications. Apply Now WE ALSO RECOMMEND Other Jobs Within Same Category Membership Coordinator in Durham, NC Posted on: 3/6/2024 [Apply Now] Other Jobs Within 60 Miles Senior Accounting Specialist- Payroll in Durham, NC Posted on: 3/7/2024 [Apply Now] Controller in Durham, NC Posted on: 4/10/2024 [Apply Now] Summer Camp Educator in Durham, NC Posted on: 3/4/2024 [Apply Now] Summer Camp Counselor in Durham, NC Posted on: 3/4/2024 [Apply Now] Summer Lab Facilitator in Durham, NC Posted on: 4/19/2024 [Apply Now] Follow us

 

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