Email Opening
Title

Client Relations - Healthcare Customer Service 

Description

Come for a job, stay for a career!

The Client Relations Associate handles a wide variety of client inquiries; provides issue resolutions, consistent client communication, and the overall goal being client satisfaction.  This member handles inbound and outbound phone inquiries asking probing questions to identify and resolve patient needs.  Assist clients with their various issues via different communication channels. This member helps build a strong relationship between the business and its clients and potential clients.

Essential Responsibilities and Duties:

  • Proficiently navigate current operations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
  • Proficient use within Microsoft Outlook applications and how it’s relative to our operations and ability to service our customers with high level client care.
  • Be knowledgeable of all products we provide to our patients and excellent ability to navigate all resources available; categories, properties, coverage, monthly allowable, etc, while on the phone with clients.
  • Know Prism’s scope of service and the geographic areas we operate within.
  • Establish an appropriate rapport with patients through highly effective communication style and leave clients with positive memorable experiences.
  • Manage large amounts of inbound and outbound calls in a timely and courteous manner.
  • Effectively navigate Medicare, private insurance, and Medicaid patient files; properly and efficiently make independent determinations accordingly to completely comprehend the patient file, while on the phone with clients.
  • Proficiently navigate current Operations and specific Client Relations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
  • Assist management with administrative tasks as needed.
  • Ability to identify opportunities to provide product enhancements as they arise.
  • Be a team player and assist others in their duties when needed.
  • Adhere to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately. 
  • Perform other duties and projects as requested by management.
  • Ability to maintain designated KPI of 56 inside of workflow.

 

Hours: 9am-6pm Monday-Friday

 

 
Position Requirements

Responsibilities and tasks required to be #teamPRISM:

  • Communicate effectively via phone, email, or verbally to patients, clinicians, and other team members.
  • Be a team member and assist others with duties as needed.
  • Maintain a positive attitude that enhances the organizations reputation and growth
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Ability to handle a variety of challenging situations in a professional and courteous manner.
  • Adhere to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately.
  • Perform other duties as requested by management.

Education/Experience/Knowledge Requirements:

  • High School Diploma or equivalent, Associates or Bachelor’s degree preferred
  • Exceptional verbal and written communications skills
  • Ability to handle fast paced environment and multitask
  • Working knowledge of Microsoft Office and Microsoft Outlook
 
Full-Time/Part-Time Full-Time  
Shift Days  
Position Client Operations Associate  
Exempt/Non-Exempt Non-Exempt  
About the Organization PRISM Home Medical Supply Specialists provides seamless delivery of wound care, urological and ostomy supplies. PRISM is one of the fastest growing Home Medical Supply Specialists in the industry and has a reputation of excellence for dedicated service to patients, health care professionals and industry partners.

PRISM welcomes talented, motivated, and progressive-thinking professionals to contribute to the company's reputation of excellence! As one of the fastest growing companies in the industry, PRISM offers employees the opportunity to establish a growing and successful career. PRISM's comprehensive training program and autonomous work environment gives individuals the ability to develop personally and professionally. As PRISM continues to grow, we are constantly looking for dynamic, top talent to add to our great team!
 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://PrismMedicalProductsLLC.appone.com



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