Share Email Opening Title Retail Operations Assistant Manager  Location Museum of Life and Science   About the Organization The Museum of Life and Science, one of North Carolina’s top family destinations, has been a beloved Durham institution for 75 years. The Museum features 84 acres of exhibits, experiences, and outdoor exploration, including one of the East Coast's largest butterfly conservatories and a two-story science center. As an accredited zoo, the Museum is home to lemurs, black bears, endangered red wolves, and more than 140 species of live animals, butterflies, and insects. Readers of Durham Magazine, Indy Week, and Carolina Parent have repeatedly named us the top Museum in the Triangle. Charity Navigator rated the Museum, a 501(c3) nonprofit organization, 100 out of 100-- the highest possible score. Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing about themselves, their community, and their world. The Museum serves our increasingly diverse community with interactive and accessible experiences that build and develop lifelong connections with science, nature, and critical thinking. The Museum partners with NASA, NOAA, the National Science Foundation, Duke University, NC State University, and the University of North Carolina on many research projects and programs. In addition to an incredible team of co-workers, the Museum provides competitive compensation commensurate with experience, as well as a full array of employee benefits for eligible positions, including a generous 403b retirement plan with employer contributions, health, dental, and vision insurance, flex-spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family membership to the Museum.   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Description Position Objective: Support the Museum’s mission by providing excellent customer service to enhance the customers’ retail experience and maintain strong operational protocol to protect the Museum’s assets. Responsibilities: Assist with oversight of day-to-day logistics of store operations and other Museum Retail programs. Serve as floor supervisor on an as-needed basis. Assist with enforcing store policy. Assist in the training and development of Retail Operations Associates and Lead Retail Operations Associates. Motivate team through positive reinforcement of service standards. Support online store sales by carefully packing and shipping orders, monitoring online store inventory, and documenting sales history. Monitor traffic flow and adjust staffing to maintain appropriate levels during peak periods. Responsible for supporting budget management and for meeting sales goals. Inventory oversight including ordering, receiving, storage organization, invoice tracking and managing vendor relationships. Manage administrative tasks such as deposits, invoices, and supply ordering. Maintain visual merchandising and store cleanliness standards with great attention to detail. Generate spreadsheets, data analysis and retail reports as needed. Delegate and supervise tasks while maintaining a superior level of customer service. Serve on the Museum’s Emergency Coordinator team and respond appropriately to emergencies with provided training. Effectively communicate operational successes, opportunities, and concerns to the Director of Retail Operations and Retail Operations Manager. Ensure that Museum policies and procedures are always followed. Communicate directly with team members using strong written and verbal skills Identify and evaluate issues that arise and use critical thinking to troubleshoot Using the Museum’s values as a guide, foster a positive staff culture and work environment, motivating the team through positive reinforcement Know and model adherence to Museum policies and procedures Work independently with limited coaching and oversight Always demonstrate adherence to Museum safety procedures. Engage with Museum visitors in a positive and helpful way to support an enjoyable and safe guest experience. Prioritize the Museum’s values of inclusion and kindness in all interactions with staff, volunteers, and guests. Primary oversight for part-time Retail Operations Associates Additional duties as requested.   Actual Pay Rate: $22.52/ hour   Position Requirements Required: 1-2 years retail management/supervisory experience High school diploma or GED Excellent customer service skills Excellent conflict management and resolution skills A demonstrated ability to prioritize and handle multiple tasks Superior time management and organizational skills Excellent delegation and follow-up Ability to develop and train others General business comprehension Strong computer and Microsoft Office skills Ability to accurately handle cash, charge, check, and gift card transactions as well as deposits Ability to bend, squat, reach and use ladders Flexible schedule with weekend and potential evening work Ability to stand for 9+ hours and lift 40 pounds   Desired: Spanish speaking Visual Merchandising experience College coursework Online sales experience Familiarity with Counterpoint   Shift -not applicable-   Pay Range $22.52/hour   EOE Statement The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. In addition, we will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. As an equal opportunity employer, we value the differences and benefits that a diverse culture brings. Join us!   Category Retail   This position is currently not accepting applications. 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