GENERAL RESPONSIBILITIES:
The Convenience Store Manager’s overall responsibilities include: managing the store’s budget, monitoring and reporting on the Store’s financial performance, through the day-to-day operations of a multi-million-dollar retail convenience store. The Store Manager will supervise and manage the sales of gasoline, tobacco products, convenience store goods, chicken deli, and car wash to the general public, in a manner that will result in outstanding customer service to our guests. The Store Manager shall implement and enforce established daily operating procedures to ensure the store is clean, adequately stocked, organized, well managed and profitable.
DUTIES:
- Supervision of staff including, hiring process, training, discipline, scheduling, paid time off requests and complete evaluation as required for all areas of the business including the C-Store, chicken deli, and carwash operations.
• Follow and enforce all Company Policies and Established Procedures in the store operations
• Conduct Store meetings as needed with employees. (A minimum of one meeting monthly)
• Assist in the recruiting of, recommend for hire, and train, positive individuals to become members of the “Little Star” Team, ensuring excellent customer service.
• Motivate, encourage, and challenge store cashiers towards excellent customer service, and accurate performance of their jobs and daily tasks.
• Maintain a positive attitude that promotes team work within and a favorable image of Little Star Convenience Store.
• Establishing and communicating store goals and results to all employees,
• Staffing the store and delegating the workload, actively supporting employee growth, and upholding Little Star policies.
• Establish and communicate store goals and results to employees
- Active participation in the safety of employees, customers, and store assets:
•Enforce all Safety and Security Issues and report any and all unsafe conditions.
• Conduct regular Safety and Security Meetings and document employee’s attendance by signatures.
• Report and process all employee and/ or customer incidents or accidents following Store procedure.
• Ensure cleanliness of the building and grounds, to maintain attractiveness, as well as safety.
- Ordering, purchasing, and displaying products by
• Developing and maintaining vendors that will provide products in a timely manner, at a favorable price.
• Coordinate contract approval process for vendor contracts.
• Implement promotions, insure all POS advertising/signage is properly posted at the proper time.
• Maintain an inventory control system (software) to receive orders before stock depletion.
• Communicate and perform all price change request, mark downs / ups as requested by Management.
• Communicate any problems with merchandise pricing to Vendors and Staff.
• Implement and enforce all merchandising and vendor policies and procedure
(Ordering, purchasing, and displaying products…continued)
• Monitor daily retail gasoline competitors, adjusting the retail price, and sending the prices to management in a timely manner as established by management.
• Maintain quality brand image standards as pass evaluations.
• Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
- Performing accounting functions to manage and report sales and income as follows:
• Ability to learn the software required by management for store’s operations.
• Ensure accurate till reconciliation on a daily/monthly basis
• Develop and Monitor annual budgets and provide reports as assigned.
• Monitor cash over/short, inventory shrinkage, and drive offs daily.
•Analyze and accurately report financial and statistical data, based on daily operations
• Understand the financial reporting submitted to management on a daily basis.
• Complete a physical inventory of all the stock on a monthly basis.
• Use Excel to develop pricing spreadsheets and inventory analysis.
- Practice excellent customer service skills at all times to include, but not limited to,
• Addressing employee needs courteously and promptly.
• Promote and resolve customer complaints, in a timely and professional manner.
• Setting an example for the entire store by practicing great customer service.
- Professional Duties:
• Must follow and enforce established dress code including uniforms and dress requirements.
• Must maintain an acceptable departmental attendance record.
• Responsible for the store profits, and all controllable expenses including labor, inventory levels, and cash and inventory shortages.
• The Convenience Store Manager shall be responsible to perform all the duties of a day-to-day working manager and shall work behind the counter as a clerk if the business requires it.
• Complete daily paperwork and computer entry in a timely manner as established by management
• Must be reliable and prompt when reporting to work.
• Required to attend job related, in-service, meetings, and training to maintain professional and technical knowledge.
•Must adhere to tribal law and other applicable laws as well as tribal personnel policies and procedures.
• Must participate in employee random drug testing program.
• Must be able to work with a variety of people with diverse personalities.
• Establish store goals with assistance from the Business Developer.
• All other assigned duties.
- The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.
- May be required to satisfactorily complete an exam or other testing requirement(s) to determine skill proficiency.
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