Status: Non Exempt Hourly
Supervisor: Shift Manager
Job Classification: Food Service
Ensures that every guest receives “Eagle Service;” service that is accurate, special, attentive, prompt and complete.
18 Years old
Outstanding service record as a Marzoni’s employee or proven service experience in the hospitality industry is required.
Provides excellent Service with the Guest as the #1 priority.
Achieves guest satisfaction by communicating with and assisting all departments within the store. Support all fellow crew member’s efforts, sets a positive example, trains
new employees and treats each other with the mutual respect necessary to promote a pleasant and efficient working environment.
Maintain a clean and professional appearance that reflects the Marzoni’s brand and culture.
Comply with all Marzoni’s quality, service, operational, safety and sanitation standards.
Ensure accuracy by actively listening to the guest and repeating back orders and requests in order to give the guest exactly what they want by double checking the order
before sending it.
• Special Guest Interaction
Provide each guest with a genuine, pleasant and meaningful interaction, tailored to each individual guest’s needs, that is both appropriate and professional. Provide the
guest with information and suggestions to enhance their dining experience and engage regular guests to get to know them on a personal but professional basis.
• Attentive Service
Exceed guest expectations with timely service and attention to detail. Customize service based on guest’s needs, being attentive and not intrusive. Ensure that the guest
doesn’t have to “seek something out”.
Manage both timing and tasks throughout the dining experience to create the optimum service rhythm. Coordinate with the kitchen to ensure timely and appropriate delivery
of menu items.
Proactively customize dining experience to exceed guest expectations. Resolve guest complaints at the table effectively by actively listening, reading body language and
responding urgently to concerned guests. In appropriate cases, knows when to get management involved.